CARIBBEAN EXAMINATIONS COUNCIL JOB DESCRIPTION

Transcription

1 TEM/HRD/019 CARIBBEAN EXAMINATIONS COUNCIL JOB DESCRIPTION Job Identification Job Title Director of Operations (Examinations Services) Division Location Reports to Supervises Examination Services Eastern Zone Office/Headquarters, Barbados The Chief Executive Officer/Registrar Staff in the Examination Services Division Issue Date Revised Date 26 January 2018 Job Summary The Director of Operations has specific responsibility for directing and providing strategic leadership of CXC s core business of Examinations Services which are delivered by the Examinations Development and Production (EDP), and Examinations Administration and Security (EAS) Departments. The accountability of this position is to drive product and service quality and customer satisfaction while maintaining an approved cost structure. Key Duties And Responsibilities 1. Provides strategic leadership and management 2. Oversees the strategic planning, development and operation of examinations services 3. Spearheads change, advancement and innovation in the provision of examinations services to expand and maintain CXC s superior market position 4. Ensures successful administrative and financial management of the examinations services portfolio 5. General Duties 6. Any other related duties assigned from time to time by any duly authorized person

2 Key Duties And Responsibilities Continued Job Title: Director of Operations 1. Strategic Leadership and management 1.1 Participates in developing and implementing the strategic plan that supports the organisation s vision and goals; 1.2 Translates to staff the long-term plan into mid-term and short-term goals to attain support and to ensure that these are achieved by the examination services department; 1.3 Oversees a quality assurance system that ensures that CXC s examination services are planned and delivered to expected standards; 1.4 Modifies strategy in response to changing internal and external factors. 2. Oversees the strategic planning, development and operation of examinations services 2.1 Plans, develops and manages a comprehensive programme of examinations services offered by CXC; 2.2 Directs the effective development, production and secure administration and delivery of examinations products and services; 2.3 Ensures the maintenance of a departmental structure and operating standards and practices that are responsive and adaptable to evolving business needs; 2.4 Maintains awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to organizational leaders, managers and staff within the organization. 2

3 Job Title: Director of Operations 3. Spearheads change, advancement and innovation in the provision of examinations services to establish and maintain CXC s superior market position 3.1 Spearheads the development, communication and implementation of effective growth strategies and processes; 3.2 Analyzes current and future trends and needs and accurately assesses functional responsibilities, competitive strengths and vulnerabilities Spearheads change, advancement and innovation in the provision of examinations services to establish and maintain CXC s superior market position Continued 3.3 Institutes systems that provide effective internal management and supports the Registrar in the aggressive and successful growth of the business; 3.4 To undertake projects and develop initiatives in line with organisational strategy for the examinations services operation(s); 3.5 Identifies new opportunities for further value creation. 4. Ensures successful administration and financial management of the examinations services portfolio 4.1 Maintains a sound administrative and financial management structure for CXC s examination services departments; 4.2 Responsible for ensuring that the organization has the proper operational controls, administrative and reporting procedures to meet operational and financial targets; 4.3 Oversees the annual work plan and budgeting process for reporting departments; 4.4 Monitor accuracy of work plans, integrate departmental and programmelevel work plans to organizational resources and goals, and ensure work plans map to budget and human resource staffing plan. 4.5 Responsible for the measurement and effectiveness of related processes and provides reports on the operating condition of the company; 3

4 Job Title: Director of Operations 5. General Duties 5.1 Oversees and reviews the functioning of the Examinations Development and Production Department; 5.2 Oversees and reviews the functioning of the Examinations Administration and Security Department; 5.3 Manages employee performance by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly; 5.4 Manages and develops direct reporting staff; 6. Such any other duties as may be assigned by any duly authorized person from time to time. Organizational Relationships Reports to the Chief Executive Officer/Registrar. Interacts frequently with Senior Management (Pro-Registrar, Director of Corporate Services, Senior Assistant Registrars), Assistant Registrars (EDPD and EAS), Administrative Assistants and Secretaries (EDPD and EAS). External Contacts 1. Ministries of Education 2. Ministries of Foreign Affairs 3. Suppliers 4. Publishers 5. Educational Institutions 6. Resource Persons, e.g. Examining Committees, Syllabus and Subject Panel Members, Markers etc. 4

5 Qualifications and Skill Requirements Job Title: Director of Operations 1. A post-graduate qualification in the area of business administration, economics or related field 2. Knowledge of accounting systems as evidenced by courses included in a University Degree programme and/or evidence of learning experience in financial management and budgeting 3. A minimum of twelve years post-qualification experience in a service-based organization 4. A minimum of five years experience in a senior management or leadership role(s) 5. Work experience in the Education Industry and/or examinations administration would be an asset 6. A demonstrated understanding and working knowledge of designing, constructing and analyzing tests or examinations is desirable 7. A proven track record of excellence in organizational management with the ability to coach senior-level staff to manage and develop high-performance teams and develop and implement program strategies 8. Action-oriented, entrepreneurial, flexible and innovative approach to operational management 9. Excellent analytical, organizational, interpersonal and communication skills STAFF MEMBER SIGNATURE DATE SUPERVISOR: SIGNATURE DATE 5