GENERAL MANAGER, ADELAIDE CENTRAL MARKET AUTHORITY POSITION DESCRIPTION

Transcription

1 GENERAL MANAGER, ADELAIDE CENTRAL MARKET AUTHORITY POSITION DESCRIPTION Position Title: Responsible To: Council Program: Classification Level: General Manager, Adelaide Central Market Authority Director, Services and Chairperson of Adelaide Central Market Authority Adelaide Central Market Authority (ACMA) Management Overview of Program The Adelaide Central Market has been an icon in the city since 1869 and it is a key component of the City of Adelaide s (CoA) strategic vision for a vibrant economically prosperous city. The Adelaide Central Market is a community of people: traders, artisans and shoppers who share a passion for food attracting 9 million visitations per year. CoA recognises the important economic and cultural role of the Market and has established the Adelaide Central Market Authority (ACMA) to build a solid and sustainable foundation for the Adelaide Central Market s future. It is the Authority s aim that the Market be recognised for a unique fresh food shopping experience that provides the best local, Australian and international produce and dining options with a focus on superb customer service. Key Relationships / Interactions Internal External ACMA Employees ACMA Chairperson Board Director Services City of Adelaide (CoA) Employees Service Providers and Suppliers Legal Providers Council Solutions South Australian Local Government Bodies State and Federal Government Departments Adelaide Central Market Traders

2 Primary Purpose The General Manager, ACMA will lead the vision for the Adelaide Central Market to be the world s leading food and produce market contributing to an economically prosperous capital city and greater prosperity for market traders, aligning the iconic Adelaide Central Market with local cultural and tourism strategies Responsibilities The General Manager is responsible for: Ensuring the delivery of the ACMA Strategic Plan ensuring alignment to the CoA Strategic Plan Ensuring the effective leadership of ACMA s employees through modern human resource management practices which maximise individual performance Establishing and implementing measurable and accountable strategies to ensure financial sustainability and commercial return, achieving required yield on assets Maintaining a commercially viable retail market and car park by efficiently and cost effectively managing all financial matters associated with the Adelaide Central Market and Market Car Park, including maintaining the 10-year financial plan, and preparation of an annual Business Plan and Budget in preparation for successful adoption by Council Monitoring and forecasting of current and future human and financial resources required for ACMA s operations, programs and services exercising all delegated authorities diligently and professionally Implementing integrated sustainability measures that reduce environmental impact and increase resource efficiency Creating, in consultation with the ACMA Board, a long-term Marketing Strategy supported by effective annual promotion and experience advertising and a clearly defined Marketing Calendar to grow a consistent brand that inspires passion and loyalty, increases shopper footfall and average shopper spend Ensuring effective strategies relating to customer experience and excellent customer service is blended with a rewarding and accessible fresh food shopping experience ensuring public accountability is enshrined in its operations and customer satisfaction levels are regularly monitored Developing strong connections with the wider district to promote the Adelaide Central Market District, actively engaging to strengthen community engagement and cohesion in the Market District Pro-actively identifying, establishing and maintaining strategic partnerships, relationships and alliances with key internal/external stakeholders, both in the private and public sectors at an international and national level Providing leadership to continuously review and improve service provision to ensure the achievement of high quality standards and business excellence in the ACMA s business and performance Strengthening the relationship between ACMA and market traders ensuring the articulation of clear boundaries, implementation of an effective communication strategy, regular trader presentations and seeking opportunities to influence and encourage mutually beneficial relationships Managerial GM, ACMA June PD DRAFT Page 2

3 Ensuring trader disputes and conflicts are diffused, mediated and resolved in an efficient and highly time sensitive manner Undertaking the required responsibilities in accordance with the legislated Authority Charter Pro-actively identifying and managing enterprise risk to ACMA and developing mitigation strategies, and participate in the CoA Strategic Risk and Internal Audit Committee Attending and representing ACMA at Council Meetings including the preparation and presentation of relevant reports Making statements to the press or media representatives on behalf of the CoA that relate to ACMA's Strategic Plan, Business Plan and general operational matters (ie promotional events, product recalls, road closures etc), in consultation with the Chairperson of ACMA Consistently and transparently managing the lease and licence requirements of all traders within the Adelaide Central Market in accordance with the Retail & Commercial Lease Act 1995 Representing ACMA s best interests in supporting the development of the Market District Plan and potential surrounding development Representing and advocating for traders or the Market in all lodged Development Applications that are supported by ACMA to influence positive outcomes Managerial GM, ACMA June PD DRAFT Page 3

4 Workplace Health and Safety & Additional Responsibilities All employees are also responsible for: Complying with the City of Adelaide Code of Conduct and the Local Government (General) (Employee Code of Conduct) Variation Regulations 2018 at all times. Supporting the application of and demonstrably engaging in the CoA s Equal Employment Opportunity, cultural diversity and ethical practice policies. Taking reasonable care to ensure their own safety and not placing others at risk by any act or omission. Attending WHS training and following instructions and advice provided. Complying with the requirements of the CoA WHS management system. Ensuring WHS legislative compliance is maintained within the program or area of corporate responsibility. Implementing the CoA WHS management system within the program or area of corporate responsibility. Undertaking activities to achieve WHS objectives and targets. Identifying and allocating the human and financial resources to ensure a safe working environment is maintained. Scheduling all reasonable hazards for assessment and control by elimination if possible. Understanding the organisation s WHS and Injury Management policy and procedures and undertaking your role within these. Using and caring for equipment, including personal protective equipment, as instructed. Not intentionally or recklessly interfering with or misusing workplace equipment and supplies in a manner that could adversely affect health, safety or welfare in the workplace. Managerial GM, ACMA June PD DRAFT Page 4

5 Selection Criteria Candidates should ensure that their application clearly demonstrates their ability to meet the Criteria detailed below. Qualifications Relevant tertiary qualifications or evidenced substantial experience and capability in the relevant fields of retail, facilities/property management, and/or business development Post graduate qualifications in business administration or similar Desirable Leadership Business & Commercial Acumen Technical Knowledge & Experience Extensive experience in successfully managing and leading a professional group with demonstrated ability to act and lead as an effective change agent. Effectively communicate strategies to ensure a sense of purpose and line of sight Create a structure that enables the efficient delivery of strategic priorities and services, enabling an environment of agility, customer centricity, positivity and resilience to change. Guide, mentor and develop people to build organisational capability and growth Make effective, considered decisions and manage risk to support organisational needs and commercial drivers Measure, assess and propose interventions to mitigate strategic risk Identify links between global and societal trends, stakeholder concerns, policy agenda, local government values, and ACMA outcomes, and regional and state wide issues Understand the needs of customers and influence outcomes by providing timely and expert advice Sound understanding of financial and budget management principles and accounting practices Extensive experience and proven ability in objectively identifying and analysing complex, contentious, politically sensitive and strategic issues, expressing clear and meaningful goals/plans and defining, leading and delivering the necessary approaches and courses of action to achieve effective long term outcomes. Demonstrable ability to develop initiatives in the cultural, creative and artisan sector A thorough knowledge of the social and economic environment, its relevance to the provision and management of major projects and the responsibility placed on service providers for public involvement/accountability Demonstrable ability to provide governance support to the ACMA Board and Subcommittee meetings Managerial GM, ACMA June PD DRAFT Page 5

6 Innovation & Initiative Resource Management & Decision Making Customer Commitment & Integrity Collaboration & Communication Ability to develop creative solutions and achieve effective, efficient and innovative outcomes that enhance the service delivery of the ACMA. Operates effectively in an environment of ongoing change and uncertainty and maintains flexibility Ability to analyse emerging trends and identifies long-term opportunities for the Market Decision making capability that takes an evidence-based approach to decision-making, balancing governance, business need and innovation Build internal and external relationships that support the achievement of the Market s objectives and considers customer needs Build trust, respect and reputation to strengthen customer and stakeholder relationships with people of diverse/multi-cultural backgrounds in dynamic environments Drive and encourage partnering practices and relationships across the Market and CoA Recognise and respect shared agendas and efficiently manage time/meetings to maximise opportunities to connect with other stakeholders, and relevant bodies for efficient and mutually beneficial outcomes Lead by being proactive, agile and collaborative to identify new ways of working to overcome barriers Recognise and resolve conflict, lead the process of negotiation and mediation, with traders, business, industry, government agencies at local, state and commonwealth level, and other stakeholders, including ministerial contact A high level of written and verbal communication skills, including tact and diplomacy and able to display such skills to all levels within the organisation Managerial GM, ACMA June PD DRAFT Page 6

7 Resources & Budget Number of Staff Reporting to this Position Direct 6 Indirect 4 Financial Delegation ($) $1,000,000 Expenditure Budget $10,000,000 Leases Managed 90 Managerial GM, ACMA June PD DRAFT Page 7

8 Our Values Our values will guide us towards becoming a stronger, more effective organisation with a positive and mutually beneficial work environment for everyone. Managerial GM, ACMA June PD DRAFT Page 8

9 Special Conditions Performance will be based upon the delivery of the agreed goals recorded in your Performance Review documentation. Some out of hours work may be required in order to meet the requirement of the role. An unencumbered South Australian Drivers Licence may be required. A satisfactory Police Clearance may be required. A satisfactory Medical Clearance may be required. Where applicable, I have reviewed and understand the delegations associated with this position. Physical Demands Task Work Area Physical Demand Rating Office Workstation Various Very Light Work The below table summarises the physical demands of this role. Physical Demand O F C Description FCA Notes Sitting Ergonomic adjustable chair Standing Walking Accessing folders, p/copier, talking to others Meeting with others, moving between rooms Climbing Option to take the stairs Bending Reaching down to low shelves, p/copier Squatting Reaching down to low shelves, p/copier Gripping Mouse, stationery, phone Critical Range of Motion: Shoulder to 90 flexion. Lift Capacity: Up to 2kg (ream of paper). Push / Pull Force: N/A Environmental Factors: Indoor. Carpet in most offices. Lift access in most buildings. Task Rotation: tasks are varied by the worker. Pause exercises, stretches and standing up are self-directed by the worker. Workers can alternate sides with the computer mouse. Forward Reach Typing, using the mouse, phone usage Lift Light items, folders, paper and documents Carry Short distances within the building /office PPE: Office attire and appropriate footwear. O = Occasional (1 33%), F = Frequent (34 66%), C = Constant (67 100%). *This is a general statement regarding the physical requirements of the role. The inherent physical requirements are underpinned by Job Dictionaries, which can be accessed by contacting the MySafety Team (OSCAR). Managerial GM, ACMA June PD DRAFT Page 9

10 Agreement This Position Description is only descriptive of the type of duties to be undertaken by your during your employment and you accept the Corporation may require you to carry out any duties which are within your skills and competence. ** Electronic Offer** By accepting your letter of offer electronically you are agreeing to the work profile / job description attached to your offer. Director Signature Date / / Director Name Employee Signature Date / / Employee Name Managerial GM, ACMA June PD DRAFT Page 10