Isle of Man Civil Service. Job Information. Grade: Pay band 25 Spine point ,854-56,648. Quality and Performance Improvement Manager

Transcription

1 Isle of Man Civil Service Job Information Grade: Pay band 25 Spine point ,854-56,648 Job Title: epartment: irectorate: Responsible For: Quality and Performance Improvement Manager epartment of Health and Social Care Community Care irectorate, Adult Social Care Services, Partnerships and Contracts Team and operating budget Responsible To: irector, Community Care Services Job Purpose: The main purpose of this post is to lead and develop effective quality, performance, governance and business systems for the service area as a member of the Adult Services Leadership Team (ASLT) working in collaboration with the Senior Management Team (SMT) of the Community Care irectorate. The postholder will work across Adult services and where appropriate the irectorate and will develop common systems and approaches consistent with other departments and the third sector who work with vulnerable adults. The post holder will be responsible for the management of the ivisions Partnerships and Contracts Team and associated operating budget ( 7.6million for 2017/18) ensuring best value for money. In order to deliver these strategic objectives, the postholder will be expected to develop specialist knowledge in relation to Adult Social Care Services, and, where appropriate embed change within services. This will be particularly relevant during the change agenda represented by epartments 5 year strategy and integration agenda. Main uties and Key Accountabilities It is expected that there will be a development phase for the successful candidate, involving an audit of existing structures, followed by the design, implementation, and ongoing management and review of governance, quality and performance management across the service. i) Undertake an audit of the governance structure within Adult Services. ii) iii) iv) Upon completion of the audit the job holder will produce a report to SMT which identifies the gaps /deficits in the governance structure. Based upon the evidence gathered the report will make the necessary recommendations for the improvement of the governance structure. Upon completion of the above tasks the job holder will then be expected to set out a framework for the implementation of recommendations made and play a key role in developing a governance and risk management structure within Adult Services.

2 v) The postholder will then be expected to lead the implementation of the structure, with support from managers within relevant service areas. The postholder will be identifiable as the lead manager in developing governance across Adult Services, and will be expected to lead the development and facilitate the comprehensive implementation of systems resulting from the audit. This will require the development of collaborative working with all service areas/leads. vi) vii) viii) As the Manager responsible for the Partnerships and Contracts Team the post holder will also ensure that appropriate governance requirements are met with commissioned services, as well as those provided within the epartment. The post holder will be expected to develop quality, governance and performance targets within service specifications for commissioned services. The post holder will be responsible for ensuring that the Partnerships and Contracts Team operate within the applicable financial regulations and procurement processes. This will include the development of a retendering/externalisation schedule. On an ongoing basis, the postholder will: 1. Promote and deliver integrated governance within Adult Services, including coordinating risk management, information governance, performance management and providing specific advice and expertise where appropriate. 2. Take the lead within Adult Services for information governance, working closely with the Records and Information Manager and colleagues in other parts of the epartment to develop policies and procedures in this respect and to ensure compliance. 3. Represent the irectorate at identified committees or forums relevant to the role and function 4. Collate and supply Corporate Services with information required corporately such as business continuity plans, risk registers, business planning and corporate governance. 5. evelop appropriate business planning and quality improvement processes, liaising with others within the epartment as appropriate. 6. Promote the preparation and ownership of policies, and the implementation and monitoring of compliance with policies. Promoting policy development, review and approval and providing advice and support to staff. 7. Chair the Policy Review Group, by organising agendas, reviewing policies and liaising with staff regarding the standards for Adult Services policy review prior to submission to the group, and taking and preparing action notes. 8. Coordinate Adult Services risk registers and monitoring of action plans to address risks identified. 9. Act as liaison between Adult Services and Government Technology Services to ensure that all staff, systems and processes are effectively supported. 10. Lead and undertake research on behalf of the Adult Services Leadership Team in order for them to strategically plan the development of services. 11. Continually develop the performance management framework for Adult Services ensuring that information is supplied it is timely, accurate and identifying and monitoring appropriate targets and benchmarks in consultation with ASLT colleagues.

3 12. evelop lasting relationships with other departments and the third sector to produce and maintain a common approach to information gathering, information sharing, systems and governance. 13. Provide a high level of quality and performance support to the irector of Community Care Services, including assistance with drafting reports, production of management information and maintenance of relevant files, research and preparation of briefing material. 14. Be responsible for taking forward a diverse programme of activity that monitors / review / updates systems linked to service user care 15. Participate in an appropriately remunerated out of hours on call service for Adult Services. 16. Share knowledge and leaning across the irectorate to support best practice and service development. 17. Any other duties as directed by the irector of Community Care Services Job Scope Knowledge The post holder must become informed of the practice relating to the delivery of Adult Services and wider irectorate. Impact The post holder will work closely with the managers of the Adult Services teams to ensure the ongoing development of quality, performance improvement and risk management systems. The post holder will ensure Adult Services compliance with corporate governance arrangements leading to the best possible outcomes for service users. The post holder will work closely with commissioned services, arranging regular Partnerships and Contracts meetings to monitor the quality, performance and delivered outcomes of contracted services, thus ensuring value for money. Organisation Adult Services ivision is part of the Community Care irectorate, epartment of Health and Social Care. The ivision s headquarters is at Markwell House, Market Street, ouglas. The Competency levels for this post are: Leading and working together Level Sets challenging goals for themselves and the team(s); motivates colleagues, showing an energetic and positive approach; encourages teamwork and collaboration within the epartment and across the organisation; creates an atmosphere of respect and tolerance; networks widely with colleagues across the organisation and with external contacts; behaves fairly and consistently in managing different points of view. Communicating and influencing Level Communicates clearly and concisely orally in writing and is effective in communicating with colleagues at all levels including Chief Officers and politicians; prepares thoroughly and puts forward balanced proposals highlighting costs and risks as well as benefits; lobbies

4 effectively taking account of organisational and political processes; a flexible negotiator who is adept at finding win-win solutions Achieving results Level Plans resources to deliver epartmental and ivisional/operational objectives; allocates resources to deliver objectives and communicates changing priorities; absorbs information quickly, identifying key issues, often in complex situations; uses experience and knowledge and takes a broad view to assess the best course of action; leads by example, showing a sense of urgency; takes responsibility for the results achieved by the ivision/area of responsibility. elivering a quality service Level Shows a passion for providing excellent service to internal and external customers; sets standards for the ivision/epartment and high expectations of work from themselves and colleagues; communicates strong expectations for the improvement of service delivery; reviews benefits, costs and value for money and encourages colleagues to look for ways to improve performance Changing and learning Level Creates an environment within the ivision, where continuous development to meet changing demands and priorities is accepted; seeks out fresh ideas and responds enthusiastically to epartmental and corporate initiatives; develops innovative and practical solutions to problems. Actively creates development opportunities for self and colleagues. Uses specialist knowledge to develop epartmental policies. Showing commitment and resilience Level emonstrates clear and sustained drive and determination to deliver and to succeed. Able to cope with difficulty and frustration and remain committed and positive. calm and confident under pressure.

5 Isle of Man Civil Service Person Specification Attributes Qualifications egree or equivalent professional qualification Management qualification xperience xperience in working in a social care or health care organisation xperience of developing, designing and/or delivering quality and performance improvement systems Project management experience with a proven track record of success A minimum of 3 years experience of management ideally within an adult care service environment xperience of liaising and influencing a broad range of people throughout an organisation. Policy writing and development ssentail or esirable Method of Assessment CV/interview

6 Knowledge & Skills Must be computer literate with a good working knowledge of IT systems in particular Windows based applications and record systems Well developed research and analytical skills to provide comprehensive written reports/briefs with the ability to influence and persuade in both verbal and written format xcellent organisational, planning and time management skills, able to prioritise work and allocate resources effectively Able to assimilate information quickly, interpret complex situations and present to others in a clear, concise manner Good understanding of the principles of governance and its practical application in the workplace Able to maintain a constant attention to detail and ability to work under pressure and to tight deadlines Highly effective communicator, both orally and in writing, with the ability to communicate in a manner that is suitable for a wide variety of audiences Focused, flexible and innovative approach to problem solving and delivery to targets. isposition Ability to work with and lead individuals and teams Flexible, enabling approach Mature, confident & positive outlook IOM Worker Circumstances/Interests Hold a Full and Valid riving Licence Have access to a vehicle for work related travel Satisfactory Police Check Interview Interview Interview