Warmly welcome every visitor to WWT s trading environment, demonstrating GUEST visitor service standards and the WWT brand at all times.

Transcription

1 Jb Descriptin Retail, Admissins & Membership Assistant Directrate: Operatins Reprting t: Retail, Admissins and Membership Manager/Supervisr r Assistant Retail, Admissins and Membership Manager r Trading Supervisr What we need yu t d: Be an integral part f an inspiratinal and vibrant trading envirnment that cnsistently prvides an excellent visitr experience. Prvide a warm and infrmative welcme t all visitr segments in the admissins area, meeting visitr experience targets and maximising membership recruitment. Cntribute t the delivery f agreed targets and help generate prfits that supprt the cnservatin wrk f WWT. Lcatin: WWT Centres Grade: 3 We shape unfrgettable experiences Warmly welcme every visitr t WWT s trading envirnment, demnstrating GUEST visitr service standards and the WWT brand at all times. Prvide cnsistently a warm welcme t all visitr segments in the trading area. Be fully aware f the key centre highlights and experiences n ffer n a daily basis and share this infrmatin with visitrs. Present the retail prduct range t WWT visual merchandising and display standards, respnding t changing requirements and feedback.

2 We are resurceful pineers Cnsistently and practively prmte and maximise sales pprtunities, identifying and respnding t visitr needs and prvide tailred visitr experience recmmendatins. Actively seek infrmatin n all prduct lines and share this with visitrs. Handle and stre stck effectively minimising wastage and deplying WWT stck cntrl measures. Maximise pprtunities fr supprter recruitment e.g. membership sales and adptins. Effectively use the electrnic pint f sales system (EPOS) and WWT prcedures t maximise sales and generate reliable sales infrmatin. Adhere t WWT cash handling standards. Prmte the Gift Aid scheme t achieve Gift Aid targets, ensuring the full and accurate cmpletin f apprpriate Gift Aid recrds. We wrk tgether fr a psitive future Deliver the apprpriate standards, prcedures and best practices as defined by the line manager. Maximise yur cntributin t ensure delivery f persnal, department and Trust bjectives by practively participating in, training, team meetings and individual discussins. Engage with WWT s internal cmmunicatin channels keeping yurself infrmed and up t date with the prgress that WWT is making and the wrk that we undertake t save wetlands fr wildlife and peple. Adapt t cntinuus change and the implementatin f new initiatives. We d cnservatin Ensure yu are aware f and have a basic understanding f the centre s key features and cnservatin highlights and share such infrmatin with visitrs where and when apprpriate. Ensure yu are aware f key lines assciated with WWT cnservatin stries and that yu understand WWT s purpse in rder t prmte WWT and its prducts. Ensure that all waste is dispsed f respnsibly in line with WWT recycling plicies and actively cnserve energy.

3 Ensure the sustainable use f utilities t reduce the impact n the envirnment. In additin: Operate trading areas that fully adhere t and cmply with all legislative standards. Wrk Pattern: Varius hurs per week t be wrked n a rta basis t include weekends and bank hlidays, in line with business requirements. In additin t the duties and respnsibilities listed, the pst hlder is required t perfrm any ther reasnable duties that may be assigned by the manager shwn abve, frm time t time. Date Created: March 2016

4 Persn specificatin 1. Qualificatins Educated t a minimum f GSCE (Grade D G) standard (r equivalent) 2. Experience Desirable: Experience f wrking in a retail envirnment Experience f wrking in a team Experience f handling cash Manage and respnd t custmer feedback as apprpriate 3. Managerial and supervisry Nt applicable t this rle. 4. Respnsibility Ability t be respnsible fr cash handling Ability t manage and respnd t custmer feedback as apprpriate Ability t adhere t legislative requirements, in particular: Data Prtectin Sale f Offensive Weapns Health and Safety

5 Yur respnsibilities Level ( s) Expenditure (exc. payrll) - Cash Handling Subject t dept. incme Assets (required fr jb, exc. buildings) - Visitrs (per annum) 176, Creative Ability Able t adapt t seasnal trade/campaigns and prmtins Ability t prblem slve Ability t think utside f the pnd and cmmitted t ging the extra mile Desirable: Ability t create effective visual merchandising and displays 6. Cntact Ability t engage with visitrs living up t the WWT GUEST Custmer Service standards Regular and rutine cntact with ther departments