CAREER OPPORTUNITY. This position is represented by the Service Employees International Union (SEIU) Union.

Transcription

1 CAREER OPPORTUNITY Office Supprt Specialist/Receptinist CLASS: Clerical Specialist Senir & Disability Services Albany 2 Regular Full-time (40 hrs/wk) Jb # Opens: 06/27/17 Open until filled Oregn Cascades West Cuncil f Gvernments (OCWCOG) is a vluntary assciatin f twenty cities, three cunties, the Cnfederated Tribes f the Siletz Indians and a prt district in the Linn, Bentn, and Lincln cunty regin. OCWCOG is an exciting, multifaceted rganizatin staffed by ver 160 dedicated prfessinals in three OCWCOG ffice lcatins, and eleven Senir Meal sites. OCWCOG values its wrk and emplyees with great services, benefits, and careers. Fr Additinal infrmatin abut OCWCOG, General Administratin and ur Bard f Directrs, g t: GENERAL INFORMATION This recruitment may clse at any time withut advance ntice at the discretin f the agency after a sufficient number f qualified candidates have applied. Screening will begin as early as July 7, We cannt guarantee that we will review applicatins received after this date. This psitin is represented by the Service Emplyees Internatinal Unin (SEIU) Unin. If yu are ffered emplyment, the ffer will be cntingent upn the utcme f a criminal recrds check, and the infrmatin will be shared with Human Resurces. Any criminal histry will be reviewed and culd result in the withdrawal f the ffer r terminatin f emplyment. DUTIES AND RESPONSIBILITIES Perfrms psitin duties in a manner that prmtes custmer service and harmnius wrking relatinships, including treating all persns curteusly and respectfully. Engages in effective team participatin thrugh willingness t assist and supprt c-wrkers, supervisrs, and ther wrk related-assciatins. Develps gd wrking relatinships with divisin and agency staff and supervisrs thrugh active participatin in accmplishing grup prjects and in identifying and reslving prblems in a cnstructive manner. Demnstrates psitive acceptance f cnstructive feedback and suggestins, in an effrt t strengthen wrk perfrmance. Cntributes t a psitive, respectful and prductive wrk atmsphere. Regular attendance is required t meet the demands f this jb and t prvide necessary services. - Perfrms walk-in and multi-line telephne receptin fr Albany Senir and Disability Services. - Prcesses mnthly medical cards/general assistance checks, 459 s, branch hlds, and mnth-end cmputer cut-ff. - Issues EBT cards. - Opens, date stamps, and distributes mail, including Shuttle mail. - Receipt in checks/mnies received by mail r persn. - Respnsible fr pening and clsing receptin, including all necessary lcked drs. - Opens mrning vic s and ntifies apprpriate supervisrs and cwrkers when staff have called in. - Receive shipments f packages fr all departments and ntify same f arrivals. - Receive, date stamp and distribute client paperwrk. - Hand ut and explain Prvider Applicatins. Sign persn up fr rientatin class, write reminder card fr them.

2 WORKING CONDITIONS Wrk is perfrmed primarily in an ffice envirnment utilizing a persnal cmputer, telephne and a variety f ffice equipment. Psitin requires sitting and the wrk area requires cnstantly getting up and dwn and perfrming extensive telephne and cmputer wrk with frequent interruptins. Occasinal travel may be required t pick up meeting supplies, mail, r run errands fr the prgram. TO QUALIFY Yur OCWCOG applicatin frm will be reviewed t verify that yu meet the MINIMUM QUALIFICATIONS prtin stated in this annuncement. Cmplete ALL PARTS f the applicatin and prvide detailed wrk experience. If yur applicatin is incmplete r des nt clearly shw in detail the experience and/r training required, yur applicatin will nt be accepted. MINIMUM QUALIFICATIONS: T receive credit, and prceed t the next step f the recruiting prcess, yur applicatin frm must clearly shw that yu meet the fllwing: Cmpletin f high schl, r equivalent, and ne year f clerical experience; OR, any satisfactry equivalent cmbinatin f educatin, experience and training which demnstrates the knwledge, skills, and abilities t perfrm the duties f the jb. LICENSES, CERTIFICATES, & OTHER REQUIREMENTS Pssessin f a Valid Oregn Driver s License, r have the ability t btain reliable transprtatin in rder t travel thrughut the three-cunty area. Must successfully cmplete a criminal backgrund check. SALARY and BENEFITS: $14.41-$19.31/hr., plus a generus benefit package including fully paid medical, dental, visin, life, lng-term disability insurance; generus paid leave; tax deferred plans; and fully paid retirement benefits REQUIREMENTS FOR APPLYING: Submit signed applicatin, supplemental questins, resume, and cver letter t Human Resurces by the first screening date listed abve describing yur experience, training, and what it wuld mean t yu prfessinally t have the pprtunity t engage in this psitin. Applicants wh best meet the minimum requirements fr the psitin will be interviewed. HOW TO APPLY: Applicatins and detailed jb descriptin is available at If yu qualify, submit signed applicatin and required materials listed in the requirements fr applying. SUBMIT TO: Oregn Cascades West Cuncil f Gvernments Human Resurces Department 1400 Queen Ave SE, Suite 201 Albany, Oregn Yu may yur applicatin materials t us at hrrecruit@cwcg.rg. In the subject line please include the psitin title and the psting number. By electrnically submitting yur applicatin, yu agree t the cnditins stated in the certificatin and signature sectin f the

3 applicatin, which is enfrceable as if yu had signed. Yu will receive cnfirmatin f receipt nly if yu submit via . FAX t We are unable t verify receipt f faxed applicatins. OCWCOG is nt respnsible fr material that is illegible r missing as a result f transmitting by fax r which may be lst thrugh the mail. SUBMIT nly the required materials. Reference letters r wrk examples shuld be kept fr interviews. In additin, any applicatin materials previusly submitted fr ther psitins will nt be matched t this applicatin by OCWCOG. It is the applicant s respnsibility t submit all required dcuments every time. If yur OCWCOG applicatin demnstrates that yu meet the MINIMUM QUALIFICATIONS sectin f this annuncement, yu must answer the fllwing supplemental questins. Use a separate sheet (s) f paper. Limit yur respnse t n mre than ne typed page per questin. Write dwn any wrk experience (paid r unpaid) related t each questin. Be sure that the jbs where yu gained the experience described in yur answers are listed in the wrk histry prtin f the OCWCOG applicatin frm. Attach the answer sheet (s) t yur applicatin. If there are several parts t a questin, answer each part separately. Number yur answers t agree with the questin Supplemental Questins: Name: Date: Office Supprt Specialist Receptinist Albany JP# In the last five years, which f the fllwing ffice tasks have yu had direct wrk experience with (verifiable in yur wrk histry listed n yur applicatin)? Check all that apply. Assisting custmers by telephne and in persn at a public windw Filing dcuments and alphabetizing paperwrk Phtcpying r scanning files Wrking in a fast-paced envirnment 2. What best describes duties yu have perfrmed relating t cnfidential, sensitive, r highly cntrversial infrmatin? N experience wrking with cnfidential, sensitive, r highly cntrversial infrmatin. Nn-wrk-related experience wrking with cnfidential, sensitive, r highly cntrversial infrmatin. Wrk with cnfidential, sensitive, r highly cntrversial infrmatin in a gvernment, municipal, r prfessinal (insurance, medical, human services, etc.) setting.

4 3. Frm the list f clerical duties, select all that apply. Multi-line phne system Prcess incming and utging mail Cpying, filing, scanning dcuments Cmpsing general crrespndence, such as letters and mems Prvide custmer service ver the phne, in persn and in writing SDS 051 OREGON CASCADES WEST COUNCIL OF GOVERNMENTS Title: Office Supprt Specialist/Receptinist Psitin Classificatin: Clerical Specialist Department: Linn/Bentn Senir and Disability Services Reprts t: Senir & Disability Services Prgram Supprt Supervisr SUMMARY OF POSITION Prvides phne and frnt desk receptin and a variety f ther clerical duties in supprt f the Albany Senir and Disability Services prgrams. ESSENTIAL JOB DUTIES Perfrms psitin duties in a manner that prmtes custmer service and harmnius wrking relatinships, including treating all persns curteusly and respectfully. Engages in effective team participatin thrugh willingness t assist and supprt c-wrkers, supervisrs, and ther wrk related-assciatins. Develps gd wrking relatinships with divisin and agency staff and supervisrs thrugh active participatin in accmplishing grup prjects and in identifying and reslving prblems in a cnstructive manner. Demnstrates psitive acceptance f cnstructive feedback and suggestins, in an effrt t strengthen wrk perfrmance. Cntributes t a psitive, respectful and prductive wrk atmsphere. Regular attendance is required t meet the demands f this jb and t prvide necessary services. - Perfrms walk-in and multi-line telephne receptin fr Albany Senir and Disability Services. - Prcesses mnthly medical cards/general assistance checks, 459 s, branch hlds, and mnthend cmputer cut-ff. - Issues EBT cards. - Opens, date stamps, and distributes mail, including Shuttle mail. - Receipt in checks/mnies received by mail r persn. - Respnsible fr pening and clsing receptin, including all necessary lcked drs. - Opens mrning vic s and ntifies apprpriate supervisrs and cwrkers when staff have called in. - Receive shipments f packages fr all departments and ntify same f arrivals. - Receive, date stamp and distribute client paperwrk. - Hand ut and explain Prvider Applicatins. Sign persn up fr rientatin class, write reminder card fr them. OTHER JOB DUTIES

5 - Makes and distributes cpies fr Albany ffice staff. - Types crrespndence as requested using wrd prcessing prgram n cmputer. - Prvides infrmatin regarding varius available services and resurces. - Prvides back up duties fr supprt staff as needed. - Other related supprt staff duties as assigned by supervisr. MENTAL & PHYSICAL JOB SKILLS Mental R = Rarely (< 1%) O = Occasinally (1% - 33%) F = Frequently (34% - 66%) C = Cntinuusly (67% - 100%) (C) Interpersnal Skills (F) Basic Math (add, subtract, multiply, divide) (R) Advanced Math (analysis, statistics, significant data r number manipulatin) (C) Written English Cmmunicatin (C) Crdinatin f Multiple Tasks (C) Initiative (C) Detail/Accuracy (C) Reasning/Judgment/Decisin Making (F) Creativity (O) Brainstrming/Cncept (F) Research (C) English Cmprehensin (C) Memry (F) Organizatin/Planning (C) Adapting t Cnstant Change (C) Teamwrk (C) Timeliness (R) Presentatin/Teaching (R) Selling (O) Negtiatin (C) Client/Service Skills (F) Persuasin (O) Mentring (F) Management f Stress Physical (F) Standing (C) Sitting (O) Walking (R) Stping (R) Kneeling (R) Crawling (R) Climbing (C) Talking (C) Hearing (C) Reaching (F) Handling (C) Eye/hand crdinatin (R) Tasting/smelling (C) Visin (1-10 ft) (F) Visin (10-20 ft) (O) Lng range visin (20+) (C) Cmputer/Keybard/muse track ball use (R) Acute Clr (R) Pushing (R) Pulling (O) Lifting 5 lbs/day (O) Carrying 5 lbs/day WORKING ENVIRONMENT Wrk is perfrmed primarily in an ffice envirnment utilizing a persnal cmputer, telephne and a variety f ffice equipment. Psitin requires sitting and the wrk area requires cnstantly getting up and dwn and perfrming extensive telephne and cmputer wrk with frequent interruptins. Occasinal travel may be required t pick up meeting supplies, mail, r run errands fr the prgram. SUPERVISION RECEIVED Receives general supervisin frm the Senir & Disability Services Clerical Supervisr. SUPERVISORY RESPONSIBILITIES: Nne. MINIMUM QUALIFICATIONS Experience & Training Cmpletin f high schl, r equivalent, and ne year f clerical experience; OR, any satisfactry equivalent cmbinatin f educatin, experience and training which demnstrates the knwledge, skills, and abilities t perfrm the duties f the jb.

6 Knwledge, Skills and Abilities Knwledge f cnfidentiality rules regarding client and prvider recrds, including HIPAA regulatins; Knwledge f, and ability t perate, a persnal cmputer; Knwledge f, and experience in, Micrsft sftware; Knwledge f general ffice practices; Knwledge f spelling and business grammar; Knwledge f and ability t use state terminal system; Ability t effectively cmmunicate, bth rally and in writing; Ability t perate a variety f standard ffice machines; Ability t perate a multi-line telephne system; Ability t effectively cmmunicate, bth rally and in writing; Ability t wrk independently and effectively handle multiple tasks, paying attentin t detail; Ability t type accurately at 60 wpm; Ability t understand and fllw ral and written instructins; Skills in perfrming detailed and cmplex clerical tasks. Licenses, Certificates, & Other Requirements Pssessin f a Valid Oregn Driver s License, r have the ability t btain reliable transprtatin in rder t travel thrughut the three-cunty area. Psitin requires successful cmpletin f a criminal histry and driving recrd check. This jb descriptin in n way states r implies that these are the nly duties t be perfrmed by an emplyee ccupying this psitin. Emplyees are required t fllw any ther jb-related instructins and t perfrm any ther jb-related duties requested by their supervisr. Requirements are representative f minimum levels f knwledge, skills and abilities. T successfully perfrm this jb, the emplyee will pssess the abilities r aptitudes t perfrm each duty prficiently. Rev 7/07

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