Assessment Co-ordinator

Transcription

1 Assessment Co-ordinator Permanent AAT is a registered charity. No

2 Job description Job title: Assessment Co-ordinator Grade: 3 ivision: Reporting to: Main contacts: ducation and evelopment Assessment Production Manager Internal: Product evelopment (Qualification development managers and Assessment design manager), Customer services, other sections of the Assessment team. xternal: Subject matter experts (including chief technical editorleads, assessment writers, moderators and scrutineers), assessment software providers (BTL) Major objectives Contribute to the achievement of the AAT Business Plan objectives, and to the efficiency and effectiveness of the ducation and evelopment ivision by: elivering new assessments to agreed quality, processes and targets, to meet internal and external requirements, including those of the regulatory bodies, Maintaining existing assessments to agreed quality, processes and targets, to meet internal and external requirements, including those of the regulatory bodies, Contributing to the continuous improvement of assessment development processes and practices. Responsibilities Assessment production Assist in setting delivery schedules for assigned assessment materials. Assist in the training of SMs on use of the assessment production software (ContentProducer) and agreed production processes, including the application of assessment principles and house style. Manage the work of the assessment writing teams in the production of assigned assessment material to ensure timely, complete and accurate delivery, in accordance with agreed processes. Monitor and appraise the performance of Subject Matter xperts (SMs) for assigned products and report in accordance with agreed processes. dit (copyedit, typeset and proofread) assessment items for the computer-based bank in accordance with agreed processes, ensuring house style and assessment principles are applied. dit (copyedit, typeset and proofread) paper-based assessments in accordance with agreed processes, ensuring house style and assessment principles are applied. Raise and resolve editorial queries with appropriate SMs in accordance with agreed processes. 2

3 Submit for approval items ready to be entered into the assessment bank, in accordance with agreed processes. Identify and make recommendations on changes / improvements to assessments and production processes and practices, as part of a process of lessons learned and continuous improvement. Identify, log and investigate potential assessment incidents, and corrective actions, ensuring timely resolution of internal/external customer queries, in line with the & Incident process. General Attend and contribute to assessment quality assurance meetings. Handle confidential material securely and discreetly. Contribute to the achievement of specified objectives and targets relating to the work of the team. Liaise with assessment software providers as required. Customer centricity Be customer focused, listening to, and putting our customers at the heart of what we do. Behave in an authentic and honest way with all our customers, partners and stakeholders. evelop positive, supporting and professional relationships with all our customers, partners and stakeholders, and provide them with excellent service. Understand situations from the perspective of the customer, so that appropriate and relevant solutions can be identified and used effectively to achieve continuous improvement of our operations. Learn from customer feedback, ensuring that information is measured, analysed, challenged and used effectively to achieve continuous improvement of our operations. Meet and exceed team s customer service standards. This job description does not form part of your contract of employment. 3

4 Person specification Area escription ssential / desirable? Knowledge Skills Accounting knowledge (preferably of the AAT Accounting Qualification) Knowledge / experience of assessment and/or education or training Understanding of current developments in education, training and assessment Adobe Acrobat Photoshop Microsoft Word Other Microsoft packages xcel, PowerPoint Use of and internet High level of accuracy in document production with proof reading skills Time management Problem solving xperience in working to deadlines and without supervision Verbal communication, particularly questioning and listening Strong grasp of the nglish language and grammar The ability to work as part of a team made up of internal and external colleagues Good numeracy and presentation skills Ability to prioritise Influencing and persuading xperience diting Working for an awarding body in exams or assessments ducation ducated to at least A-level standard or equivalent Maths and nglish at GCS standard grades A-C or equivalent Aptitude Strong focus on customer centricity Meeting deadlines Assimilation of verbal and written material Contributing and sharing ideas and views both internally and externally Ability to take ownership and responsibility Able to work as part of a team and on own initiative 4

5 Our vision, mission and values Our vision: To ensure AAT reaches the heart of businesses. Our mission: To empower people and enable organisations to achieve their potential, by promoting relevant financial skills. Our values: We are customer focused - we understand and consider the needs of all of our customers. We are knowledgeable, proactive, responsive and easy to do business with. We collaborate - we achieve more by working together as a single team. We recognise a job well done and celebrate successes together. We take responsibility and ownership for the work we do. We care about what we do and how we do it - our reputation is important and we strive for continuous improvement in order to make a difference to people s lives. We are authentic - we mean what we say and we do what we say we will. We are genuine, open and honest. We take pride in what we do - We have confidence in our ability to make a positive difference and we are proud that what we do enables people to achieve their potential. We all help to ensure that AAT is somewhere that we are proud to work. How to apply To apply for this hot opportunity please send a CV and covering letter to jobs@aat.org.uk. The Association of Accounting Technicians 140 Aldersgate Street London C1A 4HY t: +44 (0) f: +44 (0) e: aat@aat.org.uk aat.org.uk AAT is a registered charity. No