Employee engagement, contribution and performance. Leadership and the quality of care

Transcription

1 Emplyee engagement, cntributin and perfrmance Leadership and the quality f care

2 Leadership and the quality f care There are direct links between psychlgical health and wellbeing and the quality f care prvided by health prfessinals and services. Psychlgical health and wellbeing is heavily influenced by the behaviur f leaders in relatin t thse they lead. Leadership behaviur is, in turn, influenced by the individual persnality, experience and the cntext in which they lead. Despite the publicatin f a range f Quality Leadership Cmpetency framewrks there remains a need t emphasise the behaviurs f leaders in relatin t thers, as it is the influence f leaders n thers that makes the difference between high and lwer quality care. The publicatin f High Quality Care fr All and High Quality Wrkfrce as the framewrks fr the future f the NHS demnstrates a cmmitment t high quality that can nly be achieved by effective leadership. This leadership develpment prgramme is based n the results f research int the effective leadership characteristics that have resulted in high quality health care arund the wrld. The prgramme is designed fr aspiring and current leaders frm all prfessinal backgrunds wh wish t acquire the behaviur characteristics that will achieve high quality healthcare and effective utcmes. Psychlgical health and wellbeing Psychlgical health and wellbeing is cmmnly assciated with happiness and cntentment, achieved by a range f activities invlving physical exercise as well as success in persnal endeavurs. Psychlgical health and wellbeing at wrk is cncerned with happiness and cntentment at wrk. Mst peple spend a third f their lives in wrk; an increasing number are ging ff sick and leave their jbs because f distressful events, resulting in disruptin, errrs, pr perfrmance and high csts fr their emplying rganisatin, and shattered cnfidence and uncertain future fr the individual and fr patients. Happiness and cntentment at wrk is a pre-requisite fr high perfrming rganisatins. It ensures that emplyees remain at wrk, are less likely t be absent due t sickness, and are mre likely t be cmmitted and cntribute mre t their emplying rganisatin and prvide cnsistent high quality service. OrganisatinHealth Leadership and Quality f Care Page 2

3 Psychlgical distress at wrk There are three main grups f determinants f psychlgical distress at wrk thse in leadership psitins wh d nt pssess the skills f peple management, the inability f leaders t manage key events in rganisatins such as expansin r dwnsizing, and the events at wrk that cntribute t psychlgical distress such as harassment, bullying and fear ver jb security. Psychlgical distress at wrk causes and effects Primary causes Leaders Managers Peple Secndary causes Change Adverse life events Mergers Acquisitins Grwth and expansin Dwnsizing Cllapse Uncertainty Tertiary causes Harassment Bullying Autcratic leadership Intimidatin Insecurity Lack f persnal cntrl Jb insecurity Fear Unexpected events Lss and bereavement Pr perfrmance Islatin Excess demands Effects Increased csts Under perfrmance High sickness and absence High staff turnver Reduced prfits Pr quality Lwer market share Recruitment difficulties Negativity The fcus fr ur leadership develpment prgramme All the evidence suggests that a culture f trust, cmmitment and emplyee engagement has a majr and significant impact n the levels f psychlgical distress in the wrkplace. Cmmitment and trust directly leads t emplyee engagement, emplyee invlvement, emplyee interest and cntributin t the rganisatin, and very lw sickness and staff turnver. This has an impact n csts, prfit and attractiveness in recruitment, resulting in increasing market pprtunities such as increasing market share and being mre cmpetitive. The creatin and sustaining f a psitive culture requires leaders t understand themselves and their wn behaviurs, and t learn the skills f successful interactin and cmmunicatin with staff. It requires penness, transparency and integrity, as well as skills in persuasin and encuragement. OrganisatinHealth Leadership and Quality f Care Page 3

4 Leadership abilities Our leadership develpment prgramme has the purpse f develping skills in leadership that results in the wrkplace having: a clear, unambiguus purpse, expressed as a simple big idea, an idea which all the staff relate t clsely, and are prud t discuss with friends and clleagues. an atmsphere f cnfidence, where all the staff are interested in each ther, supprt each ther, and prject this cnfidence twards clients and custmers. staff wh behave respectfully twards each ther, value each ther s views and pinins, wrk in teams which are places f mutual supprt, where anything is debated withut a hint f humiliatin, where the critique f individual and team wrk is welcmed, discussed and where lessns are learnt and implemented. staff wh g the extra mile by prviding unslicited ideas, thughts, stimulus t each ther, and where their interest in their custmers ffers smething mre than is expected, beynd curtesy, and beynd service, ffering attentiveness and persnal interest. challenges fr their staff, that prvide pprtunities fr persnal develpment thrugh new experiences, and which treat everyne with fairness and understanding. staff wh are persnally driven twards rganisatin and persnal success - intellectually, financially, scially and emtinally. The apprach is t help yu establish and sustain a culture based n cmmitment, trust and staff engagement. This is the rute t happiness and cntentment in the wrkfrce and is the deterrent against sickness absence and staff turnver. OrganisatinHealth Leadership and Quality f Care Page 4

5 Return n investment Investing in ur leadership develpment prgramme will yield the fllwing benefits: Reduced levels f sickness and absence due t events at wrk causing psychlgical distress. Reduced staff turnver due t psychlgical distress. Increased prductivity and better perfrmance frm emplyees and managers. Less management time devted t reslving persnnel issues Increased invlvement and cntributin by emplyees and managers in the business and service. Fewer errrs. Imprved quality f healthcare Imprved health and safety at wrk. Imprved emplyer attractiveness in the market. Greater cmpetitive edge. Imprved ability t adapt t change Hw will the prgramme help me? This prgramme prvides the insights int yur wn and ther peple s behaviurs at wrk, and hw yu can adjust yur wn behaviur t achieve high level perfrmance frm yur team. High quality healthcare can nly realistically be prvided by peple wh have a genuine cmmitment and trust in their leaders, as cmmitment and trust enable individuals t give f themselves in a whlehearted manner, withut fear r cncern fr themselves. Leaders with the ability t inspire and supprt their peple als create a culture where everyne is behaving supprtively twards each ther, and are able t cncentrate n their wrk and nt n themselves. Yu will acquire the skills t encurage, mtivate and supprt yur peple in a way that brings ut the best perfrmance. Yu will acquire the skills t lead teams effectively. Yu will be able t practice the key skill f attentiveness which encapsulates the ability t cmmunicate and lead effectively. Thrugh this prcess yu will gain in cnfidence and, as a result, becme even mre effective. OrganisatinHealth Leadership and Quality f Care Page 5

6 Leadership prgramme The leadership prgramme is based arund 5 mdules. These can be delivered in several ways, but the mst effective is a cmbinatin f wrkshp, learning set and a prject where the skills, knwledge and experience can be applied in practice with apprpriate supprt. The prgramme is as fllws: Leadership Self and understanding thers Understanding situatins and the envirnment The pwer f emerging leaders Leading fllwers and team wrking Styles f leaders and their apprpriate applicatin Criteria fr judging successful leadership Leadership and psychlgical health and wellbeing Understanding cmmitment, trust and emplyee engagement Hw t achieve cmmitment and trust at wrk Understanding the psychlgical cntract Hw t create and sustain a strng psychlgical cntract at wrk Leadership behaviur Leadership cmpetencies that reduce risk f stress A selectin f cmpetency framewrks fr the public and private sectrs Leadership behaviurs that prduce trust, cmmitment, emplyee engagement and a strng psychlgical cntract Leadership interactin Cmmunicatin skills and leadership demeanur Interactin skills and managerial seductin Negtiatin skills, psitive interactin and assertiveness Presentatin skills and public speaking Leading in adverse situatins (preventing secndary and tertiary determinants f psychlgical distress) Change, adverse life events, mergers, acquisitins, grwth and expansin, dwnsizing and cllapse, uncertainty. Harassment, bullying, intimidatin, insecurity, fear, unexpected events, lss and bereavement, islatin and excessive demands. OrganisatinHealth Leadership and Quality f Care Page 6

7 Suitability The prgramme is suitable fr all leaders and managers at every level f the rganisatin regardless f prfessinal backgrund and experience. Maximum numbers The maximum number that will benefit at each sessin is 35. If learning sets are arranged as fllw up t the wrkshps, the maximum number fr each learning set is 9, which means that fr the maximum attendance at a wrkshp there will be 4 learning sets. As this prgramme is delivered in different ways, the detail arrangements will be fr discussin t suit lcal circumstances. Details The mdules can be delivered in 3 hur sessins r full days depending n requirements, and, if the learning set ptin is chsen, the learning sets last 3 hurs each. Csts The price f the prgramme depends n the mde f delivery and subject t discussin and agreement. Fr a discussin abut this prgramme please cntact: Further infrmatin Prfessr Derek Mwbray derek.mwbray@rghealth.c.uk r OrganisatinHealth Leadership and Quality f Care Page 7

8 Abut OrganisatinHealth OrganisatinHealth is cncerned with prmting Psychlgical health and wellbeing at wrk. The range f services available includes: Cnsultancy Training Caching and staff surveys. Fr further infrmatin please cntact Barbara Leigh at barbara.leigh@rghealth.c.uk r telephne her n OrganisatinHealth is the registered trading name fr Organisatin Health Psychlgists Ltd. Registered in England N Directrs: Derek Mwbray, Paul Segal and Paul Griffiths. Offices: West Sussex, Glucestershire and Highland. OrganisatinHealth Leadership and Quality f Care Page 8