Position Summary. The key objective of this position is to assist the Society to fulfil its mission:

Transcription

1 Position Details: Retail Operations Manager Incumbent TBA Position Status Full time Position Number TBA Position Classification SVDP 8.1 Location Toowoomba Diocese Toowoomba Line Manger Executive Officer Effective Date TBA Position Summary The Retail Operations Manager is responsible for managing and coordinating the Toowoomba Diocese Retail operations, they will required to assist the Executive Office focusing on strategic planning, financial control, preparation of budgets, reporting on performance, accountability, effectively and efficient processes in all facets, workplace health and safety and ensuring all works are conducted in accordance with the St Vincent de Paul Society policies and procedures. The key objective of this position is to assist the Society to fulfil its mission: The Society is a lay Catholic organisation that aspires to live the gospel message by serving Christ in the poor with love, respect, justice, hope and joy, and by working to shape a more just and compassionate society. Key Accountabilities and Measures This position will be responsible for the following key accountabilities and outcomes will be measured as stated below: Key Accountabilities (Outcomes) Measures Retail Operations Oversee retail centre operations within the Toowoomba Diocese Ensuring all retail facets are managed to a high standard Employee performance and accountability Financial performance of stores Volunteers numbers Training of volunteers/employees Marketing strategies/advertising Merchandising Store presentation Workplace Health and Safety Retail Operations manual Manage and oversee product, stock management and merchandising Page 1 of 5

2 Develop operational team and individual plans that migrate the Society s Centres and associated operations objectives through the Toowoomba Diocesan Central Council area Provide operational and strategic recommendations in regards to future planning, evaluation and implementation of policies and procedures Ensure a culture of best practice standards Continuous improvement processes are developed Plan for current and future retail operations including identification of suitable new site locations and opportunities, including undertaking research and reporting on new commercial/retail operations through financial assessment of implications and benefits Undertake completive analysis of operations in relation to industry standards and like structure operations Identification and introduction of new commercial lines to generate increased sales revenue and dollar spend per customer Establish and maintain effective compliance of all operations and works in the areas (retail) including Workplace Health and Safety, Statutory obligations and Society requirements Financials Maintain an understanding of financial reports in relation to retail operations, acting as the first point of contact for all retail financial queries, training staff in understanding reports and budgets and analysing figures to produce accurate and useful reports to Central Council/Executive Officer Assist the Executive Officer with checking and monitoring monthly financial reposts ensuring all operations, are achieving set targets including non-retail areas Monitor actual financial results against budgets, advertising Executive Officer and Central Council of any variances Ensure that all delegated authorities, capital acquisitions and the like are approved and managed in accordance with State and Diocesan policies and procedures General People focused mentality Conference Members, customer, staff and Volunteers Meet safety, cost quality and time targets through the application of proficient business management skills Page 2 of 5

3 CEO Duties Work under the limited direction of the Executive Officer in relation to established priorities, task methodology and work practices to achieve results in line with the goals of the Society Develop and maintain effective relationships with clients and stakeholders through close interactions with all relevant state, regional and local authorities within the Diocesan Central Council, State and general public Work in conjunction with Executive Officer and Central Council in all areas of property, insurance, accounting, media, human resource, funding submissions, central council and state council submissions, government acquittals Take responsibility for appropriate and ongoing professional development of staff within the Dioceses retail and depot operations Project Work Develop property proposal principles for retail Centres Measures will be provided as per project work objectives Follow established work practices and promote best practices for Retail Area Coordinator duties and responsibilities whilst complying with legislative responsibilities and adhering to the organisation policies. Provide support to the Toowoomba Diocese team members including being involved in developing and implementation of project and enhance team cohesion Be an active member of the Toowoomba Diocese Central Council operations Organisational Chart General Manager - Operations Executive Officer Retail Operations Manager Internal and External Relationships The incumbent will operate within broad parameters and will have to ensure that necessary relationships are developed and maintained in order to achieve set objectives of this position: The Retail Operations Manager will report directly to the Executive Officer Be an active participant in the Toowoomba Diocesan Central Council team and assist members as Page 3 of 5

4 required Develop effective relationships with the organisation members, staff and volunteers Maintain close working relationships with external providers as requires e.g. Suppliers, contractors etc Financial Delegation Limited financial delegation. Additional Position Responsibilities 1. Ensure all work is performed to meet safety and environmental responsibilities in accordance with organisation policies and procedures 2. Acknowledgment that throughout the course of employment employees may be requested to work at different Society locations due to operation requirements. 3. Ensure compliance with organisation policies and procedures, employee agreement, employee team book and legislative requirement and maintain accurate record keeping 4. May be required to work flexible hours to meet set deadlines and objectives. 5. Interstate travel will be required 6. Participate in the organisations performance reviews 7. Understanding that duties and responsibilities identified in the position descriptions are only an overview of expectations when the document is developed and the position may mature throughout the employee relationship including the duties and responsibilities required to be performed Required Education/Licenses/Certificates Relevant Tertiary or Tafe Qualification or equivalent in Business Management, is desirable Current Queensland Drivers Licence Required Knowledge/Experience These are specialised abilities that demonstrate the knowledge and experience required to perform this position; Strategic leadership, managing multi-site retail operations and managing staff resources High Level of demonstrated experience in planning for current and future retail operations including identification of suitable new site locations and opportunities, including undertaking research and reporting on new commercial/retail operations through financial assessment of implications and benefits High managerial ability including the ability to supervise staff, set priorities, monitor work flow and to develop local strategies or work practices Knowledge of and commitment to ensuring compliance with legislation, policy, ethical practice, client service standards, change management principles and contemporary human resource management approaches Establish skills to improve workforce moral and developed further effectiveness of a management team Demonstrate a friendly, positive attitude, with a willingness to learn Demonstrate excellent time management skills Ability to maintain confidentially on information at all times Page 4 of 5

5 Demonstrate genuine respect for all people regardless of their situation Demonstrated superior written, oral communication and interpersonal skills, including the ability to effectively communicate with stakeholders from a diverse range of backgrounds Ability to understand and monitor financial reports including developing accurate and precise financial budgets Well-developed organisational and leadership skills including the ability to manage a diverse team with a focus on people including customers, members, volunteers and staff. Demonstrated experience in meeting and exceeding objectives (inc. sales targets) and highly skilled in stock management and merchandising. Ability to work within the philosophy of the Society and in accordance with policies and procedures to promote the values and mission of the Society. Competencies Time Management Judgement Negotiation Communication Business Acumen Establish objectives and self-manage conflicting work priorities to ensure efficient and effective outcomes are achieved to a high standard Making timely decisions and recommendations based on the organisations policies and procedures and legislative requirements Demonstrated excellent negotiations skills with customer service delivery Effective written and verbal communication, internal and external to the organisation A strong customer focus and commitment to the achievement of the organisation business objectives Employee Signature Date Page 5 of 5