Management Skills for Administrative Professionals

Transcription

1 Newly Revised Content for 2018 Management Skills for Develop And Implement The Management Skills To Succeed In Your Role And Achieve Success For Your Organisation By Attending This Course, You Will: 1. Understand the responsibilities and challenges you will face in your role and gain the knowledge, skills and techniques to deal with them confidently Led by Linda Mears 2. Develop the communication skills that are key to building trust and lasting professional relationships 3. Recognise your own management style and learn how to adapt it to influence others effectively and credibly 4. Add value to your organisation s management team by learning how to use new and essential management tools 2 6 September 2018* Sheraton Hotel, Mall of the Emirates, Dubai, UAE OFFER 32 FOR Save up to $1000 by booking early!

2 Meet Your Expert Course Leader Linda Mears, Managing Director, Positive Difference Ltd Linda Mears is the Managing Director of Positive Difference Ltd. She is a multi-award winning Learning and Development Specialist with over 25 years practical experience in Management and Leadership Coaching, Training, Mentoring and Career Development. She began her training career as Senior Sales and Business Development Trainer for Thorn EMI where it was quickly recognised that she had a talent for developing people to reach their full potential. Linda has held several senior managerial positions managing teams from 3 1,500 staff members and has worked at Operational and Strategic levels. From her own career experiences, Linda fully understands and appreciates the challenges that Managers and Leaders st face in the 21 century and has developed Learning and Development methodologies to match those needs. Linda won the Learning & Performance Institute Gold Award for Best People Development Programme (2016) and is recognised for her knowledge, experience and innovative approach to developing Managers and Leaders. She has worked across the private and public sectors providing consultancy for many high-profile projects within organisations such as Thorn EMI, Abbey National plc, First National Bank, Santander and the Metropolitan Police Service (London, UK). Linda holds a Bachelor of Science in Business Management and Finance, is a Master practitioner in Neurological Dominance, is a Chartered Management Institute (CMI) Qualified Coach (Levels 1 5) and is also Chartered Institute of Personnel and Development (CIPD) qualified. She is also incredibly passionate about making a difference in people s lives and is a registered volunteer and Business Mentor for The Prince s Trust Charity (UK). Read what past attendees to Linda s courses have to say: Since attending [Linda s] course, I have been promoted twice and have moved to a new company where I am now continuing with my personal career development and I put this down to the support and confidence gained from not only attending [Linda s course], but also from the impact Linda made on me. Linda Lewis, Administration and Income Manager, Hafod Housing Association, UK I thoroughly enjoyed [Linda s] course it has helped me to understand how I can work with various stakeholders and senior managers in my current role. I took a lot from the Presenting With Impact and Personal Branding sessions which Linda presented with knowledge and confidence. Helen Beaurain, Executive Assistant, Bank of England, UK Course Overview The role of the Administrative Manager can sometimes be overlooked by senior leaders as being integral to the organisation achieving its strategic goals and objectives. The reality is that the Administrative Manager role has a hugely important part to play in any organisation, with their teams providing essential services to both internal and external customers alike. In some cases, Administrative Managers are the first point of contact for a customer, so they (and their team) must be professional, efficient and motivated. It is therefore fundamentally important that these teams are managed and developed to maintain these standards. And in an online world where products and services can be reviewed in seconds and reputations destroyed instantly, it becomes even more important that Administrative Managers are well-equipped to deal with the day-to-day challenges that they and their teams face. On this course, you will gain the practical skills and enhanced awareness which are needed when moving into a more senior role with managerial or supervisory responsibilities. These skills and self-awareness will ultimately help you accomplish your business objectives. You will also be better equipped to understand your team and the dynamics within it, and to also support your staff with their individual development and career goals. [The course] is very informative and the content readily reflects what I am doing and transfers to future [roles]. It has increased my confidence and I would definitely refer this course to a friend or a colleague. Sowmya Ramesh, Continuing Medical Education (CME) Coordinator, Cleveland Clinic Abu Dhabi, UAE Key Learning Benefits: Fully appreciate the role of an administrative professional Discover the management skills and styles needed for success as you move into a supervisory/managerial position Grow your confidence and knowledge to meet the challenges and responsibilities of your role Develop the interpersonal skills that are essential for building and maintaining effective relationships (with senior managers, colleagues, and customers) and influencing people Effectively manage change for both you and your team Review and improve team performance Discover how to effectively plan and coordinate workflow Enhance the overall delivery of business presentations Successfully organise, attend and record business meetings Course Methodology This interactive course incorporates case studies, practical exercises (including role plays), group discussions, presentations, and the latest learning and development methodologies to enhance your management capabilities. Course Requirements Delegates should have a basic understanding of the principals and practices of people management. Laptops are not mandatory for this course. Course Assessment Delegates will be continuously assessed throughout the course by the Course Leader, based on the course activities and overall participation.

3 Management Skills for 2 6 September 2018 Sheraton Hotel, Mall of the Emirates, Dubai, UAE Course Timings Registration will be at on Day One. Course sessions will start promptly at 08:30 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day s sessions. Course Outline Day One Module One You As A Manager Welcome and introductions Course objectives and outcomes Group Activity: The Management Contract Taking Ownership For Your Personal Development An interactive session where the delegates and Course Director agree on a formal contract, covering: What each party will give to the learning experience What each party will gain from the learning experience An agreement and record of a set of ground rules for the course An introduction to the personal development log where delegates will record their personal development goals The importance of action planning and identifying the areas for prioritisation which will be revisited throughout the subsequent modules and end of course review Participative World Café Session: What It Means To Be A Manager A dynamic group discussion session, where delegates will share their ideas in a round-robin format to: Explore, discuss and record the key elements of management Identify areas where the move into management can present personal challenges Understand and demonstrate how to overcome these challenges Undertake a personal skills audit and identify areas for development Discuss and record the First 30 steps for action planning Facilitator-Led Session: Management Styles Explore the concepts of traditional management styles and how to appropriately use them to maximum effect An introduction to personality preferences using the Herrmann Brain Dominance Instrument (HBDI)/neurological dominance and Emergenetics Understand personal management styles and how to adapt them to situational management Facilitator-Led Session: Communication And Emotional Intelligence (EI) delegates will discuss: What is communication? Barriers to effective communication and how to overcome them What is EI? And how is it important for successful communication? Communication in the digital world Communicating successfully with senior management (this will be re-visited in Module Three The Developing Manager) Day One key learnings and personal development log Day Two Module One You As A Manager (cont d) Welcome and Day One re-cap Facilitator-Led Session: Managing Your Time Examine the common barriers to effective time management Learn the Focus 5 methodology toolkit to support planning and prioritisation of workloads Investigate how to motivate team members through delegation Understand the importance of meetings and how to organise them successfully Explore meetings in the digital age Review time management tools what works for you? Facilitator-Led Session: People Manager Vs. Project Manager Explore and discuss the key skills and differences between people management and project management Understand basic project management tools and how to use them effectively Investigate project management communication and administration

4 Facilitator-Led Session And Group Exercise: Personal Branding Projection Vs. Perception An interactive group exercise led by the Course Director with group activities, where delegates will explore: What is a brand? Why is branding important? What is your personal brand? What do you want your brand to project to others? How can actions, behaviours and attitudes be perceived by others to both positive and negative effect? Why buy me? Developing your personal brand Day Two and Module One key learnings and personal development log Day Three Module Two You And Your Team Welcome and introduction to Module Two Facilitator-Led Group Exercise: Introduction To Team Dynamics An interactive group exercise led by the Course Director, covering the An introduction to Tuckman s theory of team development Personality types and how these can impact team interactions The Attitude Axis key attitudes and personalities which may be present in any team and how to recognise these in your teams The dynamics of your own team and understanding how your role as manager can impact and influence the team s performance Facilitator-Led Session: Building Trust And Respect Discuss the manager as a role model Understand and demonstrate the difference in and impacts of assertive, passive and aggressive behaviours Acknowledge the benefits of being proactively assertive in a management role Facilitator-Led Session: Making Time For Your Team Know your team understanding the motivators that will impact performance Explore how to value, guide and inspire your team Recognise the need for openness, transparency and integrity in team communications Learn how to value the opinions of the team and encourage knowledge sharing Facilitator-Led Session: Team Motivation And Challenging Conversations Develop strategies to deal with negative feedback in a positive way Understand the power and necessity of saying no Explore the concept of the emotional bank account and how it can be used as a motivational tool Tackle the act of giving praise for praise sake Learn how to empower staff to encourage team motivation Understand how to deal effectively with difficult situations Recognise the positive impact of having a difficult conversation Day Three key learnings and personal development log Day Four Module Two You And Your Team (cont d) Welcome and Day Three re-cap Facilitator-Led Session: The Importance Of Performance Management Understanding what performance management is and why it is beneficial Objectives, targets and standards what are they and how do they differ? How to set specific, measurable, achievable, responsible, time-related (SMART) objectives and the benefits of doing so The importance of planning for performance reviews Structuring and undertaking a performance review Understanding the difference between performance reviews and annual appraisals Facilitator-Led Role Plays And Group Exercise: Measuring And Monitoring Performance An exciting opportunity for delegates to explore and demonstrate the learning from the previous session in a supportive environment using realistic case studies, where delegates will receive real-time feedback and point-in-time coaching Facilitator-Led Session: Performance Improvement Planning And Talent Identification How to identify and manage underperformance The value of detailed record keeping and regular reviews Understanding the performance improvement plan and your role in coaching to improve performance How to deal with continued underperformance and the formal steps required How to manage and motivate an underachiever Identifying talent and implementing development and succession plans Facilitator-Led Session: The Successful Coach An interactive session led by the Course Director, including Coaching Triads and live feedback, which will cover the The benefits of coaching

5 Key coaching skills and how to use them effectively The role of the coach vs. the role of the mentor Introduction to the GROW Model and how to use it Coaching as a motivator Facilitator coaching demonstration Show you know activity Coaching Triads with point-in-time feedback Day Four and Module Two key learnings and personal development log Day Five Module Three The Developing Manager Welcome, introduction to Module Three, and overview of all modules Facilitator-Led Group Exercise: Presenting With Impact A practical session led by the Course Director including group presentations with live feedback, covering the Why most presentations lack impact Information gathering and research Preparing and planning your presentation Tailoring your presentations to meet the needs of the audience Structuring your presentation what to include and what not to include Introduction to visualisation Facilitator-Led Session: Understanding And Managing Change What is organisational change and why is it necessary? The Kübler-Ross Model, transition models, and the Emotional Cycle of Change The manager s role in the cycle of change Proactive goal and objective-setting when managing change Introduction to solution-based thinking and how to implement it Facilitator-Led Session: Stakeholder Management Negotiation And Influencing Skills The barriers of communicating with senior professionals How to communicate effectively with senior professionals Communication frequency and influence levels Stakeholder plans How to build and develop strong working relationships with senior professionals Identify free online resources Review the current skills and capabilities of your team (if appropriate) and record any immediate training/ development needs Facilitator-Led Session: Course Key Learnings And Personal Development Log delegates will have the opportunity to: Reflect on the individual course modules and record the key areas for development in the personal development logs Start their action plan for the first 30, 60, 100 days in their role Course review and close Who Should Attend This intermediate-level course is for administrative professionals who will be moving into more senior, supervisory, or management roles, as well as experienced or senior administrative professionals, including: Administrative Assistants, Coordinators, Managers, and Officers Office Assistants, Administrators, Managers and Supervisors Project/Team/Department Assistants, Coordinators, Officers, and Leaders Personal Assistants Secretaries Executive/Management Secretaries, Assistants, and PAs Would you like to run this course in-house? The in-house training division of Informa Tel: cts@informa.com Facilitator-Led Session: Taking Ownership For Continued Professional Development For You And Your Team The necessity for personal and professional development Explore the various resources, professional bodies, and online communities that aid development needs

6 Management Skills for Management Skills for 2 6 September 2018 Sheraton Hotel, Mall of the Emirates, Dubai, UAE WAYS TO REGISTER register-mea@informa.com Informa Middle East Ltd. P.O Box 9428, Dubai, UAE The in-house training division of Informa Middle East SAVE UP TO 40% If you have 6 or more people interested in attending, and would like to customise this training course to suit your team and business, contact our Training Consultants on or cts@informa.com Course Management Skills for 2 6 September 2018* Course Fee Before 24 June 2018 Course Fee Before 29 July 2018 Final Fee US$ 4,495 US$ 4,995 US$ 5,495 DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: a.watts@informa.com *Book and pay full fee for two colleagues and the third attends for FREE. Not applicable in conjunction with corporate discounts. Payment to be settled before start of the course to avail the offer. The 3 for 2 offer is valid on full price final fee registration only. Pricing excludes 5% VAT, which will be charged where applicable Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. BC7149 AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. EVENT VENUE Sheraton Hotel, Mall of the Emirates, Dubai, UAE CANCELLATION - If you are unable to attend, a replacement delegate will be welcomed in your place. If you cancel your registration 57 days or more before the event, you will receive a refund minus a 10% cancellation fee (plus VAT where applicable). Cancellation after 56 days before the event or if you fail to attend the event will be 100% payable. All cancellations must be sent by to register-mea@informa.com marked for the attention of Customer Services Cancellation. - All registrations are subject to acceptance by Informa Middle East which will be confirmed to you in writing - Due to unforeseen circumstances, Informa reserves the right to cancel the course, change the programme, alter the venue, speaker or topics - For full details, please visit terms-and-conditions-for-delegates ACCOMMODATION DETAILS We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for assistance on: Tel: Fax: hospitality@informa.com AA/LM PROFESSIONAL DEVELOPMENT/ LEADERSHIP & MANAGEMENT Copyright Informa Middle East Ltd LR