To provide an emergency on call service to clients and support staff who require assistance with shift vacancies, rostering and client enquiries.

Transcription

1 Position Description Position Title Afterhours On Call Scheduling Coordinator (CA Level 6) Division Disability Services Reports to Area Manager, Disability Services. Function To provide an emergency on call service to clients and support staff who require assistance with shift vacancies, rostering and client enquiries. Anglicare Mission Anglicare, in response to the Christian faith, strives to achieve social justice and to provide the opportunity for people in need to reach fullness of life, within Anglicare s resources. Anglicare is committed to: Working for the common good and a just and healthy society. Working together with government, business, the community and churches to build a better future. Valuing and celebrating difference and diversity within society. Reconciliation with Aboriginal people. Offering our support to all who need it, for as long as they need our help. Empowering our clients and treating them, their situations and their choices with respect. Upholding human rights. Joining together with those who suffer disadvantage and injustice to call for change. The safety and protection of children involved in our activities/programs. Document Title Anglicare Tasmania Inc Revised: Month, Year Retention Period: Page: 1 of 5

2 Providing a range of opportunities for people accessing our services and seeking our support to be actively involved in decision-making processes, service design, continuing development and promoting broader social change. Standard Position Requirements Required to hold and maintain a current Drivers Licence. Required to hold and maintain a Working with Vulnerable People Child Related Activities Registration (Tasmania). Required to provide a satisfactory Schedule 1 National Police Check Required to undertake Anglicare s Safeguarding Children and Abuse Prevention Programs prior to working directly with children or vulnerable people. Required to undergo an employment health assessment which allows Anglicare to be aware of potential and actual health issues for employees and (if appropriate) to work with you to ensure we manage these appropriately (e.g. tailoring the work environment to cater for specific requirements). Conform to Anglicare s conditions of employment, Code of Conduct, Confidentiality, Anti- Discrimination, Bullying and Harassment policies, Work Health and Safety policies including signing a new Personnel Declaration. Required to comply with Anglicare s Smoke Free Work Site policy. This position is mandated by law to report all current concerns about the safety, welfare and wellbeing of a child. Report any suspected abuse or neglect of adult with a disability or ageing person. Specific Position Requirements The position is required to provide emergency on call support after business hours including weekdays, weekends and public holidays. Primary Tasks Technical Skills Provide after hours emergency on call service to state-wide Anglicare Disability Service employees and clients. Complete required documentation including On Call Logs and notifications to Serivce Managers Liaise with the Scheduling Coordinators at handover before and after on call shift. Deploy appropriately experienced workers for unplanned shift vacancies Fulfil Anglicare s commitment to ensure additional hours will not result in employees working in excess of 76 hours per fortnight and/or failure to have required number of days off Anglicare Tasmania Inc Page: 2 of 5

3 Consider the health and safety of employees in scheduling/rostering rounds and patterns of work Fill shifts aligning individual client needs and preferences with required employee competencies and fit Follow direction from People Development personnel and the Disability Management Team to ensure labour needs are proactively managed. Inform and liaise with Service Managers to ensure staff performance concerns are raised appropriately and in a timely manner. Follow direction from Anglicare Service Managers and Client Liaison Officers to ensure individual needs of clients are met. Meet Monthly Key Performance Indicators that will contribute to Service Manager Monthly Reports Complete all data entry relating to employee schedules and relevant client information Customer Service and Relationship Management Act in a professional manner at all times to provide a prompt, courteous, responsive and flexible service to all clients and employees. Build and maintain good relationships with employees based on mutual respect and trust. Work closely and co-operatively with Anglicare s People Development, Service Centre, Service Management, Finance, and Business Development and Performance teams to ensure excellence in service delivery. Work to resolve concerns or issues raised by clients, employees, Service Managers and Client Liaison Officers, follow the direction of the Anglicare Disability Services Management Team Ensure all changes to support/care needs and client complaints are promptly reported to the client s Service Manager or relevant Area Manager. Ensure confidentiality and security of all client and employee data as per Anglicare s Privacy and Confidentiality documentation Administration Complete documentation in an accurate, professional and timely manner that meets Anglicare, legislative, funder/stakeholders expectations. Prepare daily, weekly and monthly reports/documentation as required. Enter and correctly log information in the electronic rostering system Continuous Improvement Participate and contribute to team processes. Anglicare Tasmania Inc Page: 3 of 5

4 Actively participate and contribute to quality improvement programs and other program activities to meet service, legislative and accreditation standards. Professional Development Participate in training opportunities including attendance at all mandatory training. Contribute towards developing a positive and harmonious work culture. Keep up to date with organisational developments and activities as appropriate. Work Health and Safety Maintain a safe working environment by adhering to WHS policies, procedures and guidelines and by working in a responsible manner to ensure the safety of oneself, other employees, clients and visitors to Anglicare Ensure own action or lack of action does not place own safety or that of others at risk Demonstrable Competencies The incumbent will possess demonstrable competency, knowledge, understanding and/or skills in the following areas: 1. Technical Skills Ability to meet scheduling requirements in a fast paced and changing environment. Ability to use rostering software effectively.or the ability to learn to do so Understanding of the principles underpinning good employee relations. Ability to understand and apply rules from Anglicare s Collective Agreement and other relevant legislation. Proven organisational and time management skills to ensure coordination of client needs with employee schedules. Familiar with Tasmania s geographical layout and/or capacity to acquire knowledge. 2. Customer Services Proven customer service, communication, listening and interpersonal skills to be able to problem solve and liaise with a wide range of internal and external customers. Previous experience in and/or community disability and/or aged care support (Desirable) 3. Administration Proven administration skills including the ability to complete administrative and document preparation requirements in an efficient, timely and accurate manner. Basic computer literacy skills including the capacity to use word processing, database, excel, and outlook applications. Anglicare Tasmania Inc Page: 4 of 5

5 Experience in maintaining and operating in environments where information is private and/or of a confidential nature. 4. Work Health and Safety Basic knowledge and adherence of work health and safety legislative obligations as it relates to rostering/scheduling employees. 5. Workplace Cultural Fit Commitment to excellence. Able to work energetically, positively and productively as part of a larger team to provide support that meets the needs of clients while adhering to regulatory and policy and procedural requirements. Demonstrated an understanding of and empathy with Anglicare s mission and ability to apply Anglicare values in the performance of duties. Essential Qualifications and/or Experience Relevant tertiary qualifications and clearly demonstrated experience or extensive experience deemed to be the equivalent. Direction or Supervision Required Reports to the Area Manager, Disability Services. Receives general direction from the Disability Services Management Team in accordance with organisational policy and procedure. Level of Responsibility Responsible for after hours emergency on call of state-wide Anglicare Disability Service employees and clients. Follow the directives given by both the Disability Services Management Team. Exercises autonomy, initiative and judgement Establishes priorities and monitors own workflow Authorised to request Medical Certificates from employees. Anglicare Tasmania Inc Page: 5 of 5