` Job Description. Hotel Operations Support Manager (People)

Transcription

1 ` Jb Descriptin Jb Title : Htel Operatins Supprt Manager (Peple) Department : Operatins Reprting t (Jb Title) : Htel Operatins Directr/s N f Direct Reprts : Titles f Direct Reprts: Size f Department: 14 Budget Respnsibility (direct) : Crew csts (shared) Revenue Respnsibility (direct) : Date f issue: Issued by (name): Jenny Frtune/Tracy Jessp Overall Purpse f Rle: T prvide peratinal and prject supprt t bth ship and shre based teams n a wide range f peratins and peple related activities. Wrking acrss a wide range f stakehlders, cnfidently represent the Htel Operatins team n behalf f r in the absence f the Htel Operatins Directrs. This rle will shape and influence peple related prjects and initiatives n behalf f Htel Operatins, prviding valuable input and insight n behalf f bth ship and shre. Main Activities and Respnsibilities Operatins Assist the shipbard teams and Htel Operatins Directrs with peple planning by taking a practive apprach t planning the htel department resurce requirements and rtatins within budget. T minimise shrt term changes and shrtfalls. Manage the administratin f the Wrkfrce Plan n behalf f the team. T represent Htel Operatins at peple planning related meetings. T represent Htel Operatins n peple related develpment prjects, including but nt limited t: Page 1 f 5

2 Review f Peple Related Plicies and Prcedures Payrll Change Prject Incentive and Gratuity Prjects Peple Basics T lead and c rdinate a wide range f stakehlders t develp, implement and manage a Htel Cmpetency and Reward framewrk, ensuring a rbust talent pipeline and successin planning. T represent Htel Operatins in any frmal disciplinary r grievance hearings, ensuring fair and bjective utcmes. T feedback any learnings r actins t the shipbard team. Oversee HOD Tur f Duty Lgs, Annual Appraisals and 360 degree feedback fr Htel Officers. Cnduct half year and annual calibratin f perfrmance ratings and advise and administer apprpriate bnus incentive awards as per the annual incentive plan. Regularly review Htel (nn-smt) Officer perfrmance results, analysing trends and using this data t shape areas f fcus. T make welfare calls t Htel Officers n lng term sick and maternity leave. Financial Respnsibilities In cnjunctin with the Htel Operatins Directrs, Finance and shipbard teams cntribute t the setting f the Department headcunt budgets. Prvide supprt t the Htel Operatins Directrs by regularly mnitring the adherence t peple related financial budgets and Balanced Business Screcard measures, ensuring that the apprpriate steps are made t meet such targets. In cnjunctin with the Htel Operatins Directrs t ensure that the Htel Operatins Department maximises any peple related cst management/efficiency pprtunities. Custmer Respnsibilities (Internal & External Custmers) T ensure the Htel Operatins Department prvides the highest levels f service t all custmers bth internally and externally. Be a leader in ship persnnel supprt fr Htel Operatins T build a strng service ethic within a multi brand envirnment and t encurage rbust and balanced relatinships with supprt services and brand teams. Technical (including systems) and/r Prfessinal Respnsibilities Administratin Respnsibilities Page 2 f 5

3 Supprt and administer the enabling data fr Htel Officer career prgressin. Using this data, mnitr the levels f cmpetence and perfrmance acrss the Fleet. T ensure that statutry and cdes f gd practice are maintained in cnjunctin with the Cmpany s Fleet Instructins and ther statutry and legal requirements. T play a central c rdinatin and cmmunicatin rle between ship and shre including cllating, assimilating and disseminating infrmatin. T take a prject management apprach t planning, develping and cmpleting wrklad, t ensure all wrk is delivered n time. Other Respnsibilities As part f the senir Htel Operatins supprt team, t assist with day t day peratinal issues (including emergency cver) and representing Htel Operatins in meetings as and when necessary. Adhere t Crprate Plicies and Prcedures, including Cde f Cnduct, Audit Prcedures and any cntrl related respnsibility fr financial data entered, stred, r reprted via business systems within emplyee cntrl (list nt exhaustive). Undertake general duties as required within area f respnsibility as directed by senir management in line with the verall business strategy. HESS Respnsibilities Lead by example by taking care f the health and safety f yurself and thers Reprt all accidents near miss incdents and wrk reated ill health cnditins t yur manager and t the Facilities department. Fllw safety rules and prcedures Use wrk equipment, persnal prtective equipment, substances, and safety devices crrectly Take part in safety training & risk assessments and suggest ways f reducing risks. Act safely in accrdance with ur Safety Behaviurs Special Requirements (Equipment Used, External Cntacts etc): Other Features f Jb (travel, hurs f wrk, wrking cnditins etc): In Suthamptn, nrmal wrking hurs Mn Fri, althugh sme flexibility may be required. Attend vessels regularly thrughut the year - using pprtunities f Suthamptn Page 3 f 5

4 Persn Specificatin Jb Title : Htel Operatins Supprt Manager (Peple) Department : Operatins Educatin, Qualificatins and Training HND/Graduate calibre Educatin illustrates fcussed hspitality management backgrund. Experience In depth knwledge f ship peratins (htel) Experience f managing team perfrmance in the htel/leisure/cruise industry Understanding f gd prfessinal standards and practice in htel/leisure/cruise industry Experience f identifying and implementing best practice in the Htel Operatins/ peple areas. Experience f cntributing t crss functinal change prgrammes, including rganisatin, rle and reward structure changes Experience f planning, develping and delivering prjects applying a Plan, D, Review apprach t peratinal delivery and cntinuus imprvement Understanding and experience f applying and develping cmpetence framewrk Wrk Based Cmpetencies Cmpetencies that refer t the specific wrk related skills required fr successful perfrmance in the rle. (e.g. technlgical cmpetence, written ability, numerical ability, relevant legislative r prcedural understanding, analytical ability, rganisatinal ability and prject management etc. A prfessinal and cnfident cmmunicatr, able t build strng, psitive relatinships t wrk with a wide range f stakehlders Able t take a balanced apprach t decisin making, identifying and prpsing slutins t any assciated risks and issues Page 4 f 5

5 Strng written and ral cmmunicatin skills as this rle interacts with a wide and large number f stakehlders, at all levels. Accurate and clear cmmunicatin is essential in ensuring the utput is interpreted crrectly and apprpriate actins understd. Technically cmpetent in Htel Operatins/General Management Gd prject management skills and able t prject manage acrss a wide range f issues Thrugh and able t wrk independently with minimal supervisin. Excellent rganisatinal skills, ability t manage wrklad and priritise the day t day and prject related activities Ability t demnstrate success at abve cmpetencies within a pressurised shipping cmpany r equivalent type rganisatin. IT literate (Wrd, Excel, Pwerpint, Prject Access and ) Behaviural Cmpetencies Cmpetencies that refer t the persnal characteristics and behaviur required fr successful perfrmance. Please ensure that this is linked t the generic cmpetency framewrk. Fr example Cmmercial Acumen, Cmmunicatin, Custmer Fcus, Influence, Mtivatin and Cmmitment, New ideas/cntinuus imprvement, Prblem Slving and Decisin Making, Team Wrk. Each level f cmpetency required shuld be described specific t the level f the rle. Cmmunicatin: able t cmmunicate effectively and with cnfidence with different levels f management including senir managers Cmmunicatin: excellent written and verbal cmmunicatin skills able t deliver clear briefs t a wide range f audience Influence: able t use a variety f techniques t influence and mtivate sea and shre staff; in particular relating t the intrductin and implementatin f change. Influence: able t cllect and respnd t feedback n change prgrammes Mtivatin and Cmmitment: highly mtivated with the ability t wrk independently New ideas / cntinuus imprvement: pr-active and cmmitted t cntinuus imprvement, including identificatin f areas fr future develpment Prblem Slving and Decisin Making: able t manage a demanding wrklad and priritise tasks. Prblem Slving and Decisin Making: able t slve prblems taking int accunt business needs and statutry requirements Team wrk: a strng team player able t mtivate and enthuse team members Cmmercial Acumen: cmmercially experienced New ideas / cntinuus imprvement: capitalises n diverse skills and ideas Page 5 f 5