Position Title Chief Executive Officer Employee Name Date July 2015 Division/ Entity/Location Salvos Stores Organisational Unit/ Department

Transcription

1 The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title Chief Executive Officer Employee Name Date July 2015 Division/ Entity/Location Salvos Stores Organisational Unit/ Department Support Office THE SALVATION ARMY INTERNATIONAL MISSION STATEMENT The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination. AUSTRALIA SOUTHERN TERRITORY S MISSION AND VALUES Mission The mission of The Salvation Army Australia Southern Territory is: Transforming lives: working for personal renewal through Jesus Christ, that touches and integrates the whole person Caring for people: engaging with others in need, without discrimination Making Disciples: patterning lives on Jesus Reforming Society: acting on the structures of society to restore justice Values The values of The Salvation Army Australia Southern Territory are: Human dignity: respecting the sanctity of human life as being made in image of God. We affirm the worth and capacity of all people. Justice: acting with integrity and fairness, without discrimination, and being an advocate for the disadvantaged; managing all resources responsibly as stewards. We promote healthy and whole relationships, and good society. Hope: sharing the gospel of Jesus as a gracious invitation to wholeness. We work for reconciliation, healing and transformation for all people and creation. Compassion: engaging with others in the Spirit of Jesus. We feel compelled to stand with and do something about another s suffering. Community: owning our common humanity as we engage with people, working and journeying together, for mutual capacity building. We build community and meet with God in our encounter with others. All employees in non-ministry positions in The Salvation Army are expected to work in accordance with the Australia Southern Territory s mission and values and comply with Official Minutes, policies and procedures. CEO (PD) Page 1

2 Position reports to Secretary for Business Administration (SBA) Reportable Positions Chief Operating Officer Position Purpose Program Description HR & RM Manager Regional Manager VIC/TAS Regional Manager WA/SA Risk & Security Manager Corporate Donations Manager Northern Territory Area Manager Marketing Coordinator Chaplain VIC/TAS Executive Secretary EA to CEO Provides strategic leadership and direction for all aspects of Salvos Stores throughout Australia Southern Territory in order to maximise sales and profitability (surplus). Chairman of Salvos Stores Executive Board. Salvos Stores is the retail arm of The Salvation Army Australia Southern Territory and operates over 210 retail stores in Western Australia, South Australia, Victoria, Tasmania and the Northern Territory. Salvos Stores operates as a fully functioning retail business, recycling pre-loved goods and relying heavily on the generosity of the public. Salvos Stores maintains a professional retail network and dedicated store staff and volunteers, professional Support and State Offices, a great team of retail managers, and a highly effective operations team. CEO (PD) Page 2

3 Qualifications Relevant tertiary qualification (Business or Commerce). Successful track record in retail and leadership management Proven track record in strategic management Proven experience in the re-cycling and second hand market segments Award (if applicable) Award Free Classification Hay Level 20 Salary & Conditions Salary Packaging Other Requirements Proof of Eligibility to Work in Australia; Resource Management $98m Sales Budget $18.2m Surplus Budget 213 Stores 5 Warehouses and Truck Depots 1 Call Centre 3 State Offices 1 Territorial Support Office Total Staff Management (EFT) Must maintain a current Police Check; Current Driver s Licence. Finance Check Staff = c.800 EFT (1,100) Volunteers = c.640 EFT (3,200) CEO (PD) Page 3

4 Personal Competencies Required Willingness to promote and work in accordance with The Salvation Army s (and Salvos Stores) mission, vision and values, with particular regard to excellence of service. Demonstrates commitment to continued professional growth and development. Makes sound timely decisions. Remains calm and focussed when faced with change, crisis and difficulty. Reflects expected standards of performance and behaviour. Ability to build and maintain a cohesive senior and middle management team. Aims for optimum outcomes. Maintains a high level of energy and commitment under high workloads whilst providing a positive influence within the workplace. Demonstrates sound judgement in all dealings with individual and organisational issues/concerns. Gives consistent attention to responsibilities over an extended period. Willingness to travel frequently. Job Competencies Required Excellent relationship management, interpersonal and communication skills including ability to liaise effectively with Board, committees, staff, volunteers, donors, suppliers and external organisations/customers. Culture of continued organisational improvement by adopting a proactive approach, seeking to serve and build others. Operates effectively in difficult and demanding situations whilst engendering organisational wellbeing, synergy and a spirit of collaboration. Sets high standards of performance for self and others. Oversees Salvos Stores succession planning process and ensures the right people are in the right places with the right skills. Provides and communicates strategic direction for Salvos Stores, revising strategies in light of performance and current market trends. Creates a motivational environment, encouraging staff and volunteers to perform effectively at an optimum. Engages with risk and demonstrates personal courage. Maintains focus in highly complex and demanding situations. CEO (PD) Page 4

5 Key Result Areas Key Activities Standard Measures Head of Salvos Stores and Retail & Operational Management Plan for Salvos Stores long-term growth and profitability. Overall responsibility for setting Salvos Stores strategic agenda and forward strategic planning. Sustained growth of business unit is evident year on year, in terms of surplus, sales, numbers of stores, assets etc. Long term viability of Salvos Stores. Ensure the effective stewardship of Salvos Stores financial and non-financial resources, including the management, control and reporting of human, financial, information, material resources and facilities. Implement systems of management, reporting, visitation and control to adequately resource all stores and support functions. Establish appropriate policies and procedures, combined with an empathetic organisational culture, such that Salvos Stores meaningfully supports the mission and values of TSA, in addition to providing financial support. As agreed, oversee Salvos Stores Call Centre (13 SALVOS) which is also the Territorial PR, Communications and Fundraising Call Centre for TSA. As the primary TSA contact for matters pertaining to Salvos Stores (the figurehead), relay as the main conduit for all communications and provide support to TSA leadership departments and divisions. Budgeted surplus as agreed with TFC delivered each financial year. Strategic plan approved by TFC and in place at all times. All functions/stores adequately resourced for optimum performance. TSA purposefully supported by Salvos Stores, queries and requests addressed and appropriate culture demonstrated to the satisfaction of TSA Cabinet as required. Salvos Stores Call Centre appropriately supports the PR, Communications and Fundraising requirements of TSA. Salvos Stores provides items free of charge to those referred by TSA centres, to the monetary value agreed in yearly budgets. As a highly public and visible arm of TSA, Salvos Stores provides customer service to a high level to enhance the public perception of TSA. CEO reports to SBA monthly, with any queries and requests resolved at a satisfactory level. People/Culture Leadership Lead a team of dedicated staff and volunteers to achieve the mission, vision and values of Salvos Stores. Establish and maintain a productive and positive culture ensuring the sustainability of Salvos Stores. Appropriately skilled and engaged employees and volunteers fill required positions at all times. Positions of key importance identified and back up plans in place. High performance culture established with highly engaged employees and volunteers and evidenced by financial results (above), performance appraisals and surveys etc. as required. CEO (PD) Page 5

6 Key Result Areas Key Activities Standard Measures Finance, Property and Legal Marketing, Public and Media Relations Implement people management and learning systems to establish a high performance culture, including but not limited to: performance appraisals, induction, skill-set training (accredited and non-accredited), mentoring, conferences, etc. Implement workforce management systems to efficiently replace staff as required through turnover, including recruitment, training, succession planning etc. Accept responsibility for Salvos Stores overall financial performance. Oversee the management of Salvos Stores financial resources, ensuring that expenditures remain within budget. Develop business to enhance revenue and ensure continued growth. Review and approve all property proposals for new sites required to achieve the sustained growth of Salvos Stores. Exercise due diligence in overseeing the implementation of all contractual agreements relating to purchases, suppliers, third party organisations, property matters, employees, volunteers, customers etc. and any disputes arising therein. Stands as the symbol for Salvos Stores. Oversee and approves all marketing campaigns relating to Salvos Stores. Approve the manufacture, distribution and implementation of print materials, signage, conference materials, advertising media, internal and external communications and other publications. Systems ensure all employees receive a documented performance appraisal yearly. Training, up-skilling, conferences etc. run as required. Budgeted sales and surplus targets delivered as agreed. SBA/TFC informed on monthly performance, budget surplus/deficit and predicted trend to come. Financial, property and PR interests of Salvos Stores and greater TSA protected at all times as a result of the due diligence displayed. Presents a professional and coherent message to represent Salvos Stores publicly, raising the profile and sales volume. Salvos Stores represented in a manner befitting the dignity of TSA and in a manner reflecting TSA mission and values. CEO (PD) Page 6

7 Key Result Areas Key Activities Standard Measures Chairman of Salvos Stores Executive Board Manage Salvos Stores relationship with external marketing provider. Deliver press releases and appears at public functions as the head of Salvos Stores. Represent Salvos Stores in television and radio interviews. Chair Executive and Expenditure Board. Provide executive leadership in developing and executing objectives for Board approval to enable the growth and sustainability of Salvos Stores. Meetings conducted and minuted as required by TSA. Board leads by example and set the standard and culture of Salvos Stores. Employee s Signature: Date: Print Name: Manager s Signature: Date: Print Name: CEO (PD) Page 7