POSITION DESCRIPTION. Haven, Home, Safe Employment Contract. General Manager Remuneration package as per Employment Contract

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1 Rle title: General Manager Husing Suth Divisin POSITION DESCRIPTION Prgram: Emplyment Agreement: Classificatin level/salary range: Haven; Hme, Safe (Suth Divisin) Haven, Hme, Safe Emplyment Cntract General Manager Remuneratin package as per Emplyment Cntract Hurs f Wrk: Tenure: Lcatin: Reprts T: Full Time - 5 Days per week, 38 hurs Onging Prestn and Geelng Executive Directr Suth Operatins Organisatinal Envirnment Haven; Hme, Safe is a dynamic and rapidly grwing rganisatin and the nly fully integrated agency in Australia t prvide bth hmelessness services and affrdable husing. We are a Charity with DGR status, cmmitted t the cmmunities in which we perate. We have a reputatin fr excellence and prvide a range f innvative supprt prgrams and prperty and tenancy management slutins t sme f the mre vulnerable peple acrss much f the state frm suburban Melburne t Mildura. Our current prtfli f 2000 prperties huses ver 5000 peple. Haven; Hme, Safe expects a high level f cnversatin, innvatin, dcumentatin and timely executin frm its executive staff. We expect rle-mdelled cmmitment, quality, passin and energy frm ur emplyees. In return we ffer cmpetitive remuneratin packages and attractive benefits. We ffer a supprtive wrkplace culture, flexible wrking cnditins, family friendly wrkplace, training & develpment pprtunities, Emplyee Assistance Prgram, salary packaging arrangements and an pprtunity t make a real difference within ur grwing rganisatin. Our Purpse: In a wrld where hmelessness and husing crisis exist, we cnnect peple with husing ptins and integrated supprts s that they can find and keep a place t call hme.

2 Psitin Objectives The General Manager Husing Suth Divisin is respnsible fr managing HHS s husing prvisin within metrplitan and suburban Melburne and Barwn Suth West. This includes but is nt limited t: Managing Operatinal aspects f HHS Husing in the divisin: Managing all peratinal aspects f Lng term and Transitinal rental husing prvisin within the Gegraphic areas f Metrplitan and suburban Melburne and Barwn Suth West cmprising als Ballarat and Bacchus Marsh t regulatry and agency standards. Managing maintenance peratins fr Haven; Hme, Safe s husing prtfli. Managing relevant HHS relatinships: Managing the lead rles within the rganisatin fr psitining HHS as the primary Husing Assciatin (HA) f chice fr gvernment in the redevelpment and asset transfer f public husing stck and the develpment f new stck within the regin and elsewhere in the state. Drafting submissins t the Office f Husing fr the redevelpment f assets transferred, in rder t achieve better neighburhd renewal pprtunities fr the cmmunity and HHS. Managing service arrangements and quality: Ensuring utstanding service levels in tenancy and prperty management in bth lng term and shrt term prperties managed by HHS and cntracted registered husing prviders where agreements have been negtiated. Wrking clsely with the General Manager Hive Prperty Slutins t prvide, prmte and reduce the number f VT and VUT days as well as stck prcurement and resurcing thrugh an annual SLA. Cllabrating with ther HHS key staff: Wrking with the Develpment & Finance areas n develpment and redevelpment prjects t ensure these prjects meet rganisatinal and tenant needs and bring them t a satisfactry cnclusin. Wrking clsely with the General Manager Husing Nrth Divisin with regard t integratin and cnsistency acrss Metr and Reginal areas (Bendig, Mallee, Geelng). Wrking clsely with the rganisatin s Cmmunity Engagement Officer fr tenancy liaisn initiatives. Representing the HHS visin including managing stakehlder relatinships: Wrking with ther stakehlders acrss Victria (tenants, NGO s, state and Lcal Gvernment) t identify pprtunities fr affrdable husing develpment & peratinal imprvements. Ensuring that the purpse, visin and values f the rganisatin are understd and underpin all activities within the divisinal prgram areas. Respnsibilities and Duties The General Manager Husing; Suth Divisin has the fllwing respnsibilities: 1. Strategic Directins (with a fcus n husing services delivery) 2. Business Operatins 3. Peple Management 4. Relatinships (with a fcus n Tenant cnsultatin and participatin & stakehlder engagement) 5. Management Reprting and cmpliance Strategic Directin Develping, implementing and reviewing (as required) plicies and prcedures acrss all key aspects f the rganisatin s husing management activity, in cnsultatin with the Executive Directr Suth Operatins and CEO, (including access, allcatin and transfer plicies, tenancy management etc) t ensure cmpliance with the rganisatin s husing services bligatins, plicy and values and recgnised best practice.

3 Identifying gaps in service delivery fr the prvisin f high quality affrdable husing and supprt services by Ensuring the prcesses and plicies in place fr rent cllectin and lettings perate t a high level f effectiveness and efficiency t minimise debt accumulatin, prperty availability and maximise rental incme frm leasing; Prviding advice and guidance t Tenancy and Prperty Services team members n cmplex matters f tenancy management, husing plicy and practice, as required; Ensuring prperty inspectins are undertaken and defects and/r adaptatins are dealt with in a timely and cst-effective manner; Managing the designated prperty prtfli in accrdance with the rganisatin s plicies as well as statutry and service delivery bligatins; Representing the rganisatin at the Victrian Civil and Administrative Tribunal and ther frums as required. Wrking with the Office f Husing, Lcal Gvernment and ther stakehlders t identify pssible pprtunities, win cntracts and undertake estate redevelpment and neighburhd renewal prjects. Develping discussin and psitin papers fr Gvernment and ther stakehlders and internal strategy dcuments t assist in achieving the abve utcmes. Business Operatins Overseeing the activities f the Tenancy teams in Metr and Geelng t prvide excellence in tenancy and prperty management in lng term affrdable rental husing and transitinal husing including, prviding infrmatin abut the husing market, ensuring the rights and respnsibilities f tenants are understd and upheld, prperties are well maintained and service standards are met. Managing a small number f prperties as well as lking after tenancies when Tenancy and Prperty Managers are n leave (this will be assessed and negtiated with Executive Directr Suth Operatins depending n length f the leave and number f staff away). Overseeing the activities f the maintenance department and t prmte cntinuus imprvement strategies aiming t ensure cst effective, respnsive maintenance services t tenants f Haven; Hme, Safe husing. Ensuring HHS s wn activities meet perfrmance standards nw and int the future. Wrking with cntracted registered husing prviders t ensure they meet the Husing Act perfrmance standards. Overseeing wrk n develpment and redevelpment prjects in cnjunctin with and liaising with the Executive Directr Suth Operatins, General Manager Husing (Nrth Operatins) & Chief Develpment Officer. Peple Management Recruiting, develping and managing team members in accrdance with the rganisatin s plicies, prcedures and values t supprt the delivery f quality husing services t clients. Managing and develping the Metr and Geelng Team Leaders t ensure that their develpment is fluid and active and prvide fr an pprtunity fr them t backfill this rle. Develp wrk plans fr team members in cnsultatin with the Executive Directr Suth Operatins and individual jb hlders, reviewing perfrmance and prviding feedback n a regular basis in accrdance with the Perfrmance Develpment prcess. Develp and implement Perfrmance Imprvement plans as necessary. Acting as a rle mdel and mentr fr the Tenancy Team members prviding leadership and guidance n all areas f tenancy management and related matters. Hlding regular ne-n-ne and team meetings t keep team members updated n pertinent issues. Relatinships

4 Psitining Haven; Hme, Safe as the husing assciatin f chice in the Metrplitan area f the Nrth Eastern Metrplitan Regin and Barwn Suth West. Wrking clsely with and supprting the Executive Directr Suth Operatins t ensure exemplary standards and perfrmance in the quality f husing and client services. Develping cntacts and relatinships with key persnnel within the Office f Husing, lcal Gvernment and ther stakehlders t lbby and strengthen HHS s psitining as the primary husing assciatin f chice in the redevelpment and asset transfer f public husing stck, the develpment f new stck, estate redevelpment and neighburhd renewal. Assisting in the develpment and implementatin f tenant satisfactin surveys and ther tenant cnsultatin initiatives, including analysing and reprting n findings and identifying recmmendatins fr imprvement. Ensuring that apprpriate prcedures are in place t recrd, reprt and reslve tenancy related cmplaints in a timely, fair, cnsistent and effective manner. Ensuring that apprpriate arrangements are in place fr tenants t prvide feedback and actively participate in the rganisatin s husing and develpment related initiatives with Tenancy Operatins team members n a regular basis. Management Reprting and Cmpliance Mnitring the implementatin f the rganisatin s rent cllectin and arrears recvery plicy, cmpiling regular management reprts which track team and rganisatinal perfrmance in this revenue critical area. Mnitring perfrmance and achievements acrss a range f defined areas f service delivery, identifying areas fr imprvement in bth data cllectin and team perfrmance in cnsultatin with the Executive Directr Suth Operatins and CEO. Preparing a range f management and Bard reprts and ther infrmatin, as required, within agreed frmats and timeframes acrss a range f defined areas f service delivery. Other duties, functins and respnsibilities as directed by Haven, Hme Safe. The range f tasks set ut in this jb descriptin is nt exhaustive, and all emplyees will be expected t undertake a range f duties assciated with their areas f respnsibility t ensure a high standard f service delivery t internal and external clients. Any substantial changes in rle requirements will be discussed with the incumbent as part f a frmal cnsultatin prcess. Delegatins, authrity levels and decisin making This psitin reprts t the Executive Directr Suth Operatins.

5 General Manager Capability Framewrk All rles at HHS perate under the guidance f a Capability Framewrk, that utlines expectatins f the rle fr the psitin level within the rganisatin. Fr General Manager rles, the fllwing applies. Shapes strategic thinking Inspires a sense f purpse and directin Cntributes t the develpment f the strategic directin fr the business unit and creates a shared sense f purpse by demnstrating hw elements f the strategy fit tgether and cntribute t higher-level gals. Encurages thers input and cmmunicates required actins and expected utcmes. Fcuses strategically Understands the rganisatin's directin and rle within the cmmunity including the brader HHS agenda. Cnsiders multiple perspectives when assessing the ramificatins f issues. Develps plans that address bth current and likely future requirements. Seeks t align business unit activities with strategic pririties. Harnesses infrmatin and pprtunities Draws n infrmatin and alternative viewpints and mnitrs infrmatin channels t understand new issues f imprtance t the Business Unit / Organisatin. Mnitrs change in the envirnment. Seizes pprtunities and adjusts apprach t respnd t threats. Addresses any critical infrmatin gaps. Uses knwledge f the rganisatin t prvide a cntext fr thers. Shws judgment, intelligence and cmmnsense Applies intellect and knwledge t weigh up cmplex infrmatin and identify critical factrs and issues. Wrks effectively when all f the infrmatin is nt available. Explres the ptins in full and makes sund decisins under pressure. Cnsiders pprtunities and anticipates risk. Applies lateral thinking and identifies innvative slutins. Achieves results Builds rganisatinal capability and respnsiveness Investigates ways t imprve effectiveness by harnessing technlgy and implementing cntinuus imprvement activities. Builds teams with cmplementary skills and engages in successin planning. Respnds flexibly t changing circumstances, deplys resurces astutely and identifies ptimum resurcing cmbinatins. Creates a flexible envirnment that enables thers t meet changing demands. Marshals prfessinal expertise Integrates prfessinal expertise int the rganisatin t imprve verall perfrmance and delivery f business unit utcmes. Manages cntracts judiciusly. Actively ensures relevant prfessinal input frm thers is btained and shares wn experience. Steers and implements change and deals with uncertainty Adpts a planned apprach t the management f prgrams. Defines high-level bjectives and supprts translatin int implementatin strategies. Operates effectively in an envirnment f nging change and uncertainty and maintains flexibility.

6 Supprts senir leaders and actively ensures stakehlders are kept infrmed during times f change. Ensures clsure and delivers n intended results Drives a culture f achievement. Ensures ideas and intended actins becme reality and that planned prjects result in expected utputs. Strives fr quality, and ensures cmpliance with regulatry requirements. Puts systems in place t establish and measure accuntabilities. Manages risks that may impede n prject utcmes and ensures that key stakehlders are acrss all relevant issues. Cultivates prductive wrking relatinships Nurtures internal and external relatinships Builds and sustains relatinships within the rganisatin, with the CEO, acrss HHS and with a diverse range f external stakehlders. Lks fr shared agendas and uses these t bring peple tgether. Shws a cmmitment t client service thrugh wn actins and thse f the business unit. Facilitates cperatin and partnerships Brings peple tgether and encurages input frm key stakehlders. Facilitates cperatin within and between rganisatins. Prmtes the reciprcal sharing f infrmatin t build knwledge. Fsters teamwrk and rewards cperative and cllabrative behaviur. Reslves cnflict and manages the sensitivities invlved. Values individual differences and diversity Recgnises the psitive benefits that can be gained frm diversity and capitalises n these fr the benefit f the business unit. Harnesses understanding f differences t anticipate reactins and enhance interactins. Recgnises the different wrking styles f individuals, and tries t see things frm different perspectives. Guides, mentrs and develps peple Encurages and mtivates peple t engage in cntinuus learning, and empwers them by delegating respnsibility fr wrk. Sets clear perfrmance standards and gives timely praise and recgnitin. Makes time fr peple and ffers full supprt when required. Delivers cnstructive feedback and manages under-perfrmance. Offers supprt in time f high pressure and engages in activities t maintain mrale Exemplifies persnal drive and integrity Demnstrates prfessinalism and prbity Adheres t and prmtes HHS Values and Cde f Cnduct and acts with utmst integrity and prfessinalism. Encurages these standards in thers. Operates prfessinally and within the bundaries f rganisatinal prcesses and legal and plicy cnstraints. Represents the rganisatin effectively in public and internal frums, and advcates the crprate agenda. Engages with risk and shws persnal curage Prvides impartial and frthright advice. Is prepared t make tugh crprate decisins t achieve desired utcmes. Challenges and encurages debate n difficult r cntrversial issues.

7 Stands by wn psitin and supprts thers when required. Takes respnsibility fr mistakes and learns frm them. Seeks guidance and advice when required. Cmmits t actin Cmmits t achieving key utcmes fr the rganisatin. Demnstrates persnal drive, fcus and energy. Galvanises thers t act. Acts decisively and initiates urgent actin t vercme difficult prblems. Displays resilience Persists with, and fcuses n achieving, rganisatinal bjectives even in difficult circumstances. Mnitrs wn emtinal reactins and respnds t pressure in a cntrlled manner. Displays a psitive utlk and maintains mmentum in difficult situatins. Demnstrates self-awareness and a cmmitment t persnal develpment Examines wn perfrmance and regularly seeks feedback frm thers. Cnfidently prmtes areas f strength, acknwledges develpment needs and practively identifies related learning pprtunities t extend skills and experience. Reflects n wn behaviur and recgnises the impact n thers. Cmmunicates with influence Cmmunicates clearly Cnfidently presents messages in a clear, cncise and articulate manner. Fcuses n key pints fr the audience and uses apprpriate, unambiguus language, and explains the implicatins and ensures the cnclusin is clearly cnveyed. Selects the mst apprpriate medium fr cnveying infrmatin and structures written and ral cmmunicatin t ensure clarity. Listens, understands and adapts t audience Seeks t understand the audience and tailrs cmmunicatin style and message accrdingly. Listens carefully t thers and checks t ensure their views have been understd. Anticipates reactins and prepares a respnse t address the audience s cncerns. Checks wn understanding f thers cmments and des nt allw misunderstandings t linger. Negtiates persuasively Appraches negtiatins with a strng grasp f the key issues. Presents a cnvincing and balanced ratinale. Anticipates the psitin f the ther party, and is aware f the extent f ptential fr cmprmise. Acknwledges and addresses disagreements t facilitate mutually beneficial slutins. Encurages the supprt f relevant stakehlders. Fcuses n the desired bjectives and ensures negtiatins remain n track.

8 Key Selectin Criteria Detailed understanding f and cmmitment t affrdable husing plicies and services including the Residential Tenancies Act, Office f the Registrar f Husing Assciatins, Natinal Cmmunity Husing Standards, Human Rights Charter and relevant plicies and guidelines develped and adpted by Haven; Hme, Safe. Highly develped skills, knwledge and experience in tenancy and prperty management. Well-develped suite f mdern management skills, technlgies and systems. Demnstrated relatinship management skills in a challenging and cmplex envirnment. Experience in cmplex client management r human services envirnment. Understanding f and empathy with and the rganisatin s purpse, values and appraches t wrking with its client grup including hmeless peple, peple with a disability and peple frm a nn-english speaking backgrund. Qualificatins & Experience Tertiary qualificatins in related disciplines are highly desirable but a persn having significant success and experience in a similar psitin is encuraged t apply. Inherent Requirements f the Psitin Successful appintment f this psitin will be subject t: Taking part in recruitment testing as part f the selectin prcess Pre-emplyment medical disclsure frm prir t cmmencement Underg a Plice Check and Wrking with Children Check prir t cmmencement All Haven; Hme, Safe staff must hld a current Victrian Drivers Licence at all times. All Haven; Hme, Safe staff must take respnsibility fr a safe and healthy wrk envirnment and have a cmmitment t equal emplyment pprtunity and a wrkplace free frm discriminatin and harassment. A sund wrking knwledge f cmputers and Micrsft ffice prgrams. A cmmitment t and respect f Haven; Hme, Safes Values and Expected behaviurs. Participate in the develpment f a safe and healthy wrkplace. Cmply with instructins given fr their wn safety and health and that f thers, in adhering t safe wrk prcedures. C-perate with management in its fulfilment f its legislative bligatins. Take reasnable care t ensure their wn safety and health and that f thers, and t abide by their duty f care prvided fr in the legislatin. T reprt any injury, hazard r illness immediately, t their supervisr. Nt place thers at risk by any act r missin. Nt wilfully r recklessly interfere with safety equipment. All Haven; Hme, Safe staff must participate in training, supervisin and appraisal activities. Sme ut f hurs (including rstered system) and weekend wrk may be required.

9 All Haven; Hme, Safe staff are required t perfrm the Cncierge functin (n a rstered system) Apprval f Psitin Descriptin Chief Manager Name: Trudi Ray Date: Nvember 2017 Acceptance f Psitin Descriptin T be signed upn appintment Emplyee Name: Signature: Date: Applicatin Infrmatin T be cnsidered fr shrtlisting and an interview applicatins must include the fllwing: Cver Letter A statement which describes yur suitability against each f the key selectin criteria detailed in the Psitin Descriptin; A resume cntaining yur cntact details, summary f wrk experience, details f qualificatins and educatin Referees if required fr an interview yu will be required t prvide details f at least three referees ideally ne shuld be frm yur supervisr and frm yur mst recent emplyer and thers a knwledge f yur wrk perfrmance Applicatins can be ed, psted r hand delivered t: Jcelyn.heazlewd@hhs.rg.au Psted r Hand Delivered: Private & Cnfidential Human Resurces Officer Haven; Hme, Safe Frest St PO Bx 212,

10 BENDIGO VIC 3552 Fr any queries relating t this Psitin please call 03) / 03) Applicatins must be received befre COB: 27 th Nvember 2017 The successful applicant will als be required t: Be available as part f the interview prcess undertake the accredited APP skills and ebilities test and CPI 260 test Pre-emplyment Medical Disclsure Haven; Hme, Safe is cmmitted t prviding a safe wrk envirnment fr all emplyees. As part f this yu will be required t prvide infrmatin regarding any pre-existing injury r disease which culd affect yur ability t perfrm the prpsed emplyment. Yu will be asked t cmplete and sign a disclsure frm prir t cmmencement. Underg a Plice Check prir t cmmencement. Yur suitability f Emplyment will be determined by any utcme that may be listed n this check. Please cntact HR t cmplete frm prir t cmmencement. If yur rle invlves child related wrk then yu will be required t btain a Wrking with Children Check. This will need t be prduced prir t cmmencement. If yu d nt already have a WWC Check Haven; Hme, Safe will assist with the cst please cntact HR as sn as advised f success in yur applicatin t ensure an applicatin fr WWC Check is cmpleted prir t cmmencement.