Remuneration & Benefits: Classification 5.1 YCH EBA $60, per annum plus superannuation and leave loading

Transcription

1 POSITION DESCRIPTION Psitin Title: Senir Wrker - Initial Assessment & Planning (IAP) Emplyment Type: Permanent Full Time Remuneratin & Benefits: Classificatin 5.1 YCH EBA $60, per annum plus superannuatin and leave lading Hurs Of Wrk: Salary Packaging: Primary Lcatin: Date Pd Adpted: January hurs per week Mnday t Friday (40 hurs per week if pt fr RDO) Salary packaging up t $15,900 pa is available upn cmpletin f 3 mnths prbatin. This amunt is nn-taxable, prviding fr a higher net remuneratin fr the emplyee. It is nt cmpulsry fr emplyees t take up the ffer t 'package' their salary, hwever the benefits frm packaging are cnsiderable Victria Street, Ftscray Pd Review Date: January ORGANISATIONAL ENVIRONMENT Yarra Cmmunity Husing Ltd ( YCH ) is an independent, nn-prfit rganisatin that develps and manages affrdable rental husing ptins fr lw incme single persn husehlds as well as families YCH is incrprated as a public cmpany limited by guarantee, is a registered charity and is gverned by a Bard f Directrs that includes representatives frm member rganisatins and tenants. As a registered Affrdable Husing Assciatin, YCH is nw emerging frm a perid f significant grwth. Over the last 10 years YCH has develped ver 1000 new affrdable husing prperties, wns $300 millin in affrdable husing prperties and has a lan prtfli f $41 millin. YCH currently has a team f ver 85 staff, manages apprximately 1800 tenancies, has an annual perating revenue f $19 millin ( mainly frm rents ), prviding husing services in the Nrthern and Western suburbs f Melburne as well as Geelng. These services include: Husing Infrmatin & Referral Crisis Husing Transitinal Husing Lngterm Affrdable Husing Specialist husing mdels including Supprtive Husing and Yuth Fyer Cmmunity Develpment Prjects The fllwing statements f Visin and Purpse are frm the YCH Strategic Plan Our visin fr the wrld A wrld where every single persn has access t a safe and secure affrdable hme. A wrld where human rights are upheld, all peple are welcmed and diversity is celebrated; A wrld where every persn, regardless f incme r disability, has a real pprtunity t live ut their hpes and dreams; A wrld where the fcus f sciety and gvernments is n the whle persn and A sustainable wrld that can supprt the hpes and dreams f future generatins. 1

2 Our Cntributin t this visin... What we will d... We will: Prvide innvative services fr peple wh have experienced hmelessness and create flexible pathways int hmes and cmmunities. Develp and manage an increasing supply f husing that is affrdable, sustainable, and safe; that is well designed and maintained and meets the changing needs f a diverse cmmunity. D mre than just prviding affrdable husing - we will: create pprtunities fr the peple wh live in ur husing t participate in decisin making; build scial cnnectins; gain access t cmmunity resurces; develp cnfidence and skills & discver their gifts and talents and cntribute t their cmmunity. We will wrk in partnership with thers t change cmmunity attitudes and gvernment plicy and ensure that access t gd quality and affrdable husing is upheld as a basic human right. 1. Psitin Cntext THE PROGRAM Transitinal Husing Management The THM prgram is funded by the Department f Human Services n a cntract basis with Yarra Cmmunity Husing. A key aim f the THM prgram is t assist individuals and families in husing crisis t establish and r maintain apprpriate, secure and sustainable husing thrugh the prvisin f transitinal husing, infrmatin and referral services, and supprt where required. The fur cre frms f assistance prvided under the THM prgram include: Transitinal Husing prvisin f medium-term accmmdatin in which peple enter int an ccupancy agreement f a determined perid, and are managed in accrdance with the prvisins f the Residential Tenancies Act 1997 (RTA). Initial Assessment and Planning prvisin f Initial Assessment and Planning (IA&P services and, where apprpriate, husing advcacy t individuals and families in husing crisis). Husing Establishment Fund prvisin f financial assistance t husehlds in husing crisis. Public Husing Early Allcatin Assessment assessment f client eligibility fr early allcatin t public husing thrugh the Department f Human Service Segmented Waiting List, and prviding timely and effective preparatin f Segment Three applicatins. THE SERVICE Initial Assessment & Planning The IAP service prvides husing infrmatin and assessment f husing and supprt needs, assistance with accessing crisis, transitinal and lng term husing, advice and assistance with applying fr early husing thrugh the Office f Husing, referrals t husing, supprt and ther services, and advcacy. The IAP functin is ne f the mst public functins f YCH, prviding a first pint f cntact fr the rganizatin. 2. Organisatinal Relatinships The psitin f Senir Wrker - Initial Assessment & Planning Wrker has the fllwing rganisatinal relatinships: Accuntable t: Team Leader Initial Assessment & Planning Supervises: Psitin may invlve supervisin f ther staff as delegated by the IAP Team Leader Internal Liaisns: YCH Western Tenancy Teams, YCH Nrthern Tenancy Team, YCH Asset Management Team & ther YCH Staff members External Liaisns: Supprt agencies, ther cmmunity husing agencies, human services and ther relevant netwrks 2

3 3. Psitin Objectives The Initial Assessment & Planning Senir Wrker plays a key rle within the IAP team. The primary bjectives f the rle are t wrk with and prvide assistance t the IAP Team Leader with the fllwing aspects f the IAP service: Prvide supprt the IAP team in assisting individuals and families in husing crisis as a result f hmelessness r impending hmelessness t achieve psitive utcmes in their pursuit t establish and/r maintain apprpriate, secure and sustainable husing thrugh the prvisin f infrmatin and referral services, fllw up, and financial supprt where required. T ensure the effective peratin f daily IAP service prvisin and, T ensure that best practice respnses are prvided by IAP wrkers t peple seeking assistance T assist with managing the YCH IAP priritisatin and referral prcess T assist with administering the financial assistance payments system T assist with ensuring that the IAP service meets client and service delivery data cllectin requirements, and t update and maintain relevant databases and files prmptly and accurately as required. T actively participate in, and cntribute t, the rganisatin s cntinuus quality imprvement prgram fr rganisatin and service develpment, review and planning. 4. Key Accuntabilities The IAP Senir Wrker rle invlves wrking clsely with the IAP Team Leader t ensure the smth peratin f the service n a day t day basis. The Senir Wrker will undertake specific duties in accrdance with the areas f accuntability detailed belw alng with IAP duties as required. NB sme duties are shared with IAP wrkers wh may have delegated tasks in these areas. IAP Senir Wrker Duties Prvisin f supprt t IAP Team Leader and IAP Duty Wrkers t ensure effective daily IAP service delivery. Duties include: Ensuring sufficient staff cverage at all times during ffice pen hurs Prvisin f supprt and secndary cnsultatin t IAP wrkers (individually and at team level) n client issues n a daily basis Decisin making in accrdance with the YCH West Delegatin f Authrity Plicy where the IAP Team Leader is unavailable Prvisin f supprt t IAP wrkers delegated t assist with maintaining the YCH IAP priritisatin and referrals fr IAP clients requiring case management supprt and/r supprted transitinal husing Prviding secndary cnsultatin n IAP service prvisin t external agencies Wrking with the IAP Intake wrker t ensure external agency c-lcatins wrk smthly thrugh mnitring agency attendance, appintments, IAP referrals, crdinating appintment rm availability etc Ensuring service prvisin areas are well maintained at all times t ensure a welcming, clean and safe envirnment. This includes prvisin f infrmatin resurces in the frm f brchures, well maintained nticebards, maintaining the DHS infrmatin kisk. Direct IAP service prvisin as required (refer t IAP Psitin Descriptin fr details): The senir wrker prvides assistance t the IAP duty service as needed including respnding t phne inquiries and IAP duty wrk as needed. Wrking with the IAP team Leader t ensure timely reslutin f service prvisin and team/wrker related issues. Efficient payment f Husing Establishment Funds t accmmdatin prviders. Duties include: 3

4 Maintaining HEF payments system Undertaking all required IAP administrative tasks and Liaising with the Office Manager t ensure timely payments. Prvisin f IAP utreach respnse activities as required including c-rdinating IAP respnse, in cnjunctin with allcated IAP wrkers, t rming huse r ther lw-cst accmmdatin clsures in YCH IAP catchment. Maintenance f a psitive and cnstructive wrk envirnment t ensure cnsistent, best practice IAP service prvisin t clients by mdelling apprpriate behaviur fr IAP wrkers including timeliness, respectful and prfessinal ffice cmmunicatin, prfessinalism, accuracy f file ntes and practive prblem slving. Service Develpment: Participate in nging achievement f YCH Accreditatin thrugh DHS One Standards. Senir Wrker accuntabilities include: Leading by example in prmtin f cntinuus quality imprvement prcesses and the standards within the IAP team Cntributing t develpment and review f IAP plicies and prcedures Ensuring IAP service prvisin undertaken at best practice standard Participatin in recruitment, selectin and inductin f staff as required Liaisn & Netwrking Participatin in meetings n behalf f the Team Leader when required Participatin in resurce allcatin as required and in accrdance with the LASN guidelines. Liaise with LASN member agencies t fster strng relatinships. Other General and Administrative Requirements Perfrmance f duties between agreed wrk hurs n days scheduled between Mnday t Friday as apprved by the Team Leader; A cperative, psitive, and cnstructive wrk attitude; A willingness t embrace and accept change; Accurate and prmpt updating and maintenance f files, cllectin f data and relevant infrmatin as required; Maintenance and, where required, develpment f administrative systems and resurce files; Prvisin f reprts as required Perfrmance f ther duties as directed by the IAP Team Leader. 4. PROFESSIONAL STANDARDS 4

5 YCH is a values-based rganisatin and seeks t cultivate a culture funded n quality f service delivery, respnsiveness, cllabratin and respect fr thers. It is an envirnment that requires all team members t maintain high standards f wrk in line with ur Values: FAIR AND INCLUSIVE Treating every persn equally, welcming diversity and ding ur part t create a wrld where everyne has a fair share f pprtunities and resurces. TREATING OTHERS THE WAY WE WANT TO BE TREATED Being kind and supprtive, treating every persn with respect and keeping every persn safe. OPEN AND HONEST Being hnest in the way we cmmunicate, admitting ur mistakes and sharing infrmatin penly. WORKING TOGETHER Wrking in partnership with thers t achieve ur visin, always learning and making time t celebrate the jurney. BEING THE CHANGE WE SEEK Taking respnsibility fr ur actins, leading by example and being creative, curageus and determined. These Values are a descriptin f the way we see the wrld and what is mst imprtant t us. They are the basic principles that will guide and shape the way we think and act. This includes the way we prvide services t tenants, the way we treat each ther within the rganisatin and the way we relate t the wider cmmunity. All YCH emplyees are required t: cmply with all YCH plicies and prcedures cmply with all Occupatinal Health and Safety legislatin and regulatin cmply with all ther Cmmnwealth and State legislatin relevant t the rganisatin uphld and enhance the reputatin f YCH maintain the highest standards f integrity and behaviur in line with YCH Cde f Cnduct & undertake identified training and develpment activities/prgrammes 6. KEY SELECTION CRITERIA All selectin criteria are essential unless marked as desirable Qualificatins & Experience High level f experience in wrking effectively and sensitively with peple with cmplex needs & challenging behaviurs Qualificatins in scial wrk, cmmunity services, welfare wrk r related disciplines A current full Victrian driver s licence (desirable) Skills /Abilities Demnstrated knwledge and understanding f the issues cnfrnting peple wh are hmeless r at risk f hmelessness An understanding f client cnfidentiality and experience f wrking within the framewrk f privacy legislatin Ability t successfully manage the stress assciated with direct service prvisin t peple in crisis Demnstrated ability t wrk effectively withut direct supervisin, t take initiative and t manage a challenging array f tasks and pririties Written and verbal cmmunicatin skills and interpersnal skills f a high rder 5

6 Sund administrative and cmputer skills, including experience with MS Office applicatins and specifically with using Excel spreadsheets. Knwledge f the Hmelessness Service System in Victria (required) and specifically in the Western Metrplitan Regin (desirable) Familiarity with the public and private rental systems, and knwledge f the Residential Tenancies Act (desirable) T ability t develp and utilise transparent and accuntable wrk practices The ability t adhere t established systems t ensure cntinuity f service prvisin and timely client respnses. Persnal Qualities A demnstrated cmmitment t scial justice and t the empwerment f disadvantaged members f the cmmunity A high level f energy and enthusiasm A preference fr wrk that invlves prblem slving and respnding t cnstant challenging situatins A psitive team-wrking apprach that includes flexibility and adaptability. SIGNED: DATED: 6

7 YARRA COMMUNITY HOUSING EMPLOYMENT INFORMATION GUIDE FOR APPLICANTS Thank yu fr yur interest in a vacancy with Yarra Cmmunity Husing. This culd be yur pprtunity t jin a prgressive rganisatin with apprximately 85+ staff acrss Melburne CBD, Fitzry, Ftscray, Seddn, Werribee and Geelng. At Yarra Cmmunity Husing we ffer a range f additinal benefits including: Abve award wages Access t $15,900 f tax-free salary packaging arrangements, which can add significant value t earnings (eligible fr n-ging emplyees nly) Optinal mnthly RDO fr eligible full-time staff 5 weeks annual leave Leave lading payment & Learning & Develpment pprtunities t ensure that nt nly d yu have adequate skills t perfrm yur current rle, but that yu als have the pprtunity t enhance yur wrk perfrmance t meet yur persnal career directin. Emplyee Assistance Prgram - we ffer external free, prfessinal, cnfidential cunselling assistance t ur staff wh may need help with particular prblems affecting their wellbeing - persnally and in the wrkplace. Our talented and engaged staff are ur greatest asset and critical t the success f ur rganisatin. T assist us in the selectin prcess and t ensure that yur applicatin is as strng as pssible, please read the fllwing carefully and ensure yur applicatin meets all requirements. Yarra Cmmunity Husing ffers psitins t peple n the basis f merit. This means staff qualificatins, experience, skills and abilities (relevant t the psitin) are matched t the psitin requirements. As an Equal Opprtunity rganisatin we encurage peple f all characteristics t apply fr any vacancies listed n ur careers pages. We are cmmitted t develping a diverse wrkfrce and applying the principles f equity, fairness and transparency t all recruitment, selectin and appintment prcesses. 1. Psitin Descriptin A psitin descriptin must be btained frm ur website befre applying fr any psitin. As stated abve, ur selectin prcess is based n an assessment f the relative merit f each candidate. We d this by examining hw well yur knwledge, skills and abilities meet each f the key selectin criteria and requirements f the psitin as identified in the Psitin Descriptin. The first stage f the selectin prcess is based n yur applicatin and it is imprtant that yu prvide the panel with infrmatin that shws hw yu meet the key selectin criteria and requirements f the psitin. 2. Key Selectin Criteria Please a cvering letter addressing all key selectin criteria, utlining yur skills and emplyment experience relevant t the psitin that yu are applying fr. There is n right r wrng way t present yur applicatin hwever, yu must address each f the key selectin criteria as detailed in the Psitin Descriptin t be cnsidered fr the shrtlist and subsequent interview prcess. If yu d nt shw hw yu meet the key selectin criteria in yur applicatin yu are unlikely t be cnsidered fr an interview and this may exclude yu frm further cnsideratin. 3. Resume Please attach a brief resume cntaining yur full name, address, telephne number (preferably a daytime number), a summary f yur wrk experience (include where yu have wrked, psitins held, perid f emplyment and brief details f duties perfrmed), details f any relevant qualificatins including infrmatin n any educatin currently undertaken (riginals f qualificatins stated must be brught t any subsequent interview (and a cpy will be placed 7

8 n file if yu are the successful applicant). Please include any ther infrmatin that yu feel is relevant t the psitin that yu are applying fr. Please include the names and cntact details f three prfessinal referees wh may be cntacted regarding yur recent experience and suitability fr the psitin. Ideally ne shuld be frm a supervisr (if pssible a current supervisr) and thers shuld have knwledge f yur wrk perfrmance. Referees will nt be cntacted prir t an interview. 4. Clsing Date All applicatins clse at 5.00pm n the advertised clsing date. Please check the clsing date t ensure yur applicatin is received within the specified time. All submitted applicatins will receive an autmated reply t acknwledge receipt. Applicatins can be: ed t jbs@ych.rg.au by the 14 March 2014 psted t PO Bx A Beckett Street Melburne VIC 8006 r hand delivered t 660 Elizabeth Street Melburne 3000 Please nte: ed applicatins will receive a reply t acknwledge receipt f each applicatin. If yu dn t receive an reply within 24 hurs, please cntact HR n Please address yur applicatin marked Private & Cnfidential t Dimi Patitsas Crprate Services Manager Yarra Cmmunity Husing 5. Shrtlisting All psitins are shrtlisted and prcessed within ne-tw weeks f the clsing date. Only candidates that meet the key selectin criteria will be cntacted fr an interview. An applicatin may meet the essential requirements and yet nt be interviewed. This usually ccurs when there are a large number f applicants, sme f whm meet the essential and desirable requirements n a mre cmpetitive basis. All aspects f the selectin prcess are cnducted in strict accrdance with the principles f merit and equal emplyment pprtunity. If yu are shrtlisted fr an interview we will cntact yu by telephne t schedule an interview. 6. Interviewing We aim t give all applicants called fr an interview at least tw wrking days ntice. Cntact will be made by telephne and yu will be advised f the interview date, time and venue. The successful candidate will be cntacted by phne. Unsuccessful candidates will receive an infrming them f the utcme f their interview. Feedback f interview perfrmance can be sught if required. Yarra Cmmunity Husing is an Equal Emplyment Opprtunity (EEO) emplyer. If yu are cntacted fr an interview, please infrm staff if yu have special requirements t be able t attend. 7. Reference Checks The selectin panel will cntact referees and check the references f the preferred applicant prir t making an ffer f emplyment. 8. Other relevant Emplyment Cnditins Please nte the fllwing requirements and details f the psitin; 8

9 A 3 mnth prbatin perid will apply. Cntinued emplyment at Yarra Cmmunity Husing is dependant n successful cmpletin f the prbatinary perid. This perid may be subject t an extensin f the prbatin perid fr up t a further 3 mnths subject t an agreed wrk perfrmance plan that encmpasses and measures, but is nt limited t the fllwing:- t demnstrate a cmmitment t Yarra Cmmunity Husing Staff Cde f Cnduct Principles and Values; t demnstrate an ability t meet the expected standards f perfrmance and cmpetencies in relatin t the requirements f the psitin descriptin. Salary packaging is available t all permanent full time and part time emplyees and temprary full-time & part-time staff emplyed fr mre than a 6 mnth perids. Please nte, if yu are the successful candidate yu will be required t prvide evidence f yur entitlements t wrk in Australia. Dcuments that verify this include yur current passprt. If yu d nt have a passprt yu can prvide a cpy f yur Australian birth r citizenship certificate (if brn befre 20th August 1986) and pht ID. If yu were brn n r after 20th August 1986 then yu will need t prvide an Australian birth and citizenship certificate and pht ID. If yu cannt prvide these supprting dcuments then yu will need t prvide evidence that ne parent was an Australian citizen r permanent resident at the time f yur birth. A Natinal Pre Emplyment check is required in accrdance with Department f Human Services plicy and will be undertaken prir t yur cmmencement. Yur suitability f emplyment with Yarra Cmmunity Husing will be determined by any utcmes that may be listed n this check. Yur appintment is subject t a satisfactry result. YCH has a n smking in the wrkplace plicy. Thank yu again fr yur interest in wrking with Yarra Cmmunity Husing. Please find an intrductin t Yarra Cmmunity Husing belw. This cvers ur histry, the services we prvide, ur visin, ur values and mre! GOOD LUCK! 9

10 An Intrductin t Yarra Cmmunity Husing Yarra Cmmunity Husing Ltd (YCH) was established in 1996 by a number f leading Victrian welfare rganisatins including the Brtherhd f St. Lawrence and Melburne City Missin. YCH is an independent, nt fr prfit rganizatin, incrprated as public cmpany limited by guarantee and is a registered charity. YCH is gverned by a Bard f Directrs which includes representatives frm member rganisatins and tenants. Members include a range f health and welfare service prviders as well as tenants. YCH is ne f eight registered Affrdable Husing Assciatins in Victria and its peratins are clsely mnitred by the Victrian Office f the Registrar f Husing Agencies. As a registered Affrdable Husing Assciatin, YCH develps and manages affrdable rental husing ptins fr lw incme single persn husehlds as well as families is nw emerging frm a perid f significant grwth. Over the last 10 years YCH has develped ver 1000 new affrdable husing prperties. YCH currently has a team f ver 85 staff, wn prperty assets valued at apprximately $300 millin and manages 1800 tenancies, has an annual perating revenue f $19 millin ( mainly frm rents ).YCH has full asset management respnsibility fr the majrity f prperties under management. YCH emplys apprximately 85+ staff and has main ffices lcated at Elizabeth Street Melburne, Napier Street Fitzry, Victria Street Seddn and Barkly Street Ftscray. There are als smaller ffices lcated in Werribee ang Geelng. YCH has teams f staff prviding assessment and referral services t peple seeking accmmdatin, tenancy management services, asset management services and prperty develpment services. YCH als engages a wide range f cnsultants t assist with its activities. YCH has a lng histry f prviding affrdable husing fr sme f the mst disadvantaged and marginalised members f the cmmunity including peple living in rming huses. While YCH nw prvides affrdable husing t a brad spectrum f peple, ur particular interest and expertise is in the fllwing areas; Prviding a range services t peple wh are experiencing hmelessness and wh are at risk f hmelessness - including assessment and referral, financial assistance, crisis husing and transitinal husing. Prviding lng term husing fr single persns and families. Prviding a range f innvative lng term husing and supprt ptins fr peple wh have experienced hmelessness. Prviding pprtunities fr tenants t participate in decisins abut their husing based n a belief that tenants are a key resurce in effectively designing and managing affrdable husing. Our husing types include rming huses, studi apartments, 1 bedrm apartments, detached family huses and family apartments. The prperties are lcated in 17 lcal gvernment areas acrss the nrthern and western suburbs f Melburne and Geelng. The vast majrity f YCH prperties are medium density, multi -apartment buildings lcated very clse t transprt, emplyment pprtunities and services. Sme f these prperties include cmmunal facilities, cafes and spaces fr recreatinal activities such as art. Additinal infrmatin can be fund n ur website 10

11 Our Values ( what we believe ) All staff must abide by Yarra Cmmunity Husing s Cde f Cnduct which includes ur values listed belw. If yu are successful in yur applicatin with us, a full cpy will be made available fr yu t read and accept. These values are ur underlying beliefs r philsphies. They are a descriptin f the way we see the wrld and what is mst imprtant t us. They are the basic principles that will guide and shape the way we think and act. This includes the way we prvide services t tenants, the way we treat each ther within the rganisatin and the way we relate t the wider cmmunity. FAIR AND INCLUSIVE Treating every persn equally, welcming diversity and ding ur part t create a wrld where everyne has a fair share f pprtunities and resurces. TREATING OTHERS THE WAY WE WANT TO BE TREATED Being kind and supprtive, treating every persn with respect and keeping every persn safe. OPEN AND HONEST Being hnest in the way we cmmunicate, admitting ur mistakes and sharing infrmatin penly. WORKING TOGETHER Wrking in partnership with thers t achieve ur visin, always learning and making time t celebrate the jurney. BEING THE CHANGE WE SEEK Taking respnsibility fr ur actins, leading by example and being creative, curageus and determined. A full cpy f ur Cde f Cnduct & YCH Cllective Agreement can be fund in the Careers sectin f ur website. 11