Application Support Analyst PowerSchool (Existing position)

Transcription

1 Edmonton Catholic Schools is now accepting applications for the position of For further information on this job opportunity, please contact Ian Macialek at To apply, please a letter of interest and resume by 9: 00 a.m., Tuesday, May 23, 2017 to: Ian Macialek, Manager, Information Systems resumes@ecsd.net Prior to employment, successful candidates will be required to submit clear Police Information Check and Intervention Record Check documents. We thank all candidates for their interest. Only applicants considered for the position will be contacted. Application Support Analyst PowerSchool (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The District is comprised of over 41,000 students and 5,000 employees in 90 schools and other sites. Under general direction, and based on a high-level analyst skill set, the job participates in the planning for and then provides direct support to the development/re-engineering, implementation and ongoing maintenance of a wide range of administrative support applications associated with student records. The job is part of a team providing day-to day application support including problem resolution to assigned administrative business applications. This is a permanent, full-time, Out of Scope, Level 6, position with a salary range of $74, $93, to commence as soon as possible. The successful applicant s starting salary will be based on the individual s education, qualifications and directly related experience. Edmonton Catholic School District offers a comprehensive benefits program as part of its total compensation package. Primary Duties and Responsibilities: Provide high level maintenance and support to our mission critical student record applications (i.e. ELuminate and PowerSchool) including defining and resolving day-to- day application problems; Research and make recommendations on the development or/implementation of new methodologies or/technologies to ensure effective operations of our student record applications; Work closely with developers to identify requirements relating to data integration from other systems such as Active Directory, PeopleSoft etc.; Collaborate with users and department staff to develop system requirements and specifications, ensuring that student record applications meet business case requirements and adhere to department policies, procedures and standards. Qualifications: Diploma, or post-secondary certification in an area related to computer science considered an asset; Minimum five years related experience as a software support analyst; Additional vendor certification or training related to PowerSchool or another student information systems is an asset; Strong working knowledge of student information systems and database structures; Third party training specific to the applications that integrate with PowerSchool such as School Messenger, Acorn, etc.; Excellent verbal and written communication skills and the ability to effectively communicate technical information to non-technical individuals; Ability to influence decision-making and to recommend alternative solutions or courses of action; Excellent interpersonal skills; Strong work ethic with an attention to detail. A complete job description is shown below.

2 JOB IDENTIFICATION: Incumbent: Vacant Current Classification Level: 06 Supervisor s Name: Location: Catholic Education Centre Working Title: Application Support Analyst Requested Classification Level: Supervisor s Working Title: Manager Department: Information and Infrastructure Technology Services Program: Information Technology Services PRIMARY FOCUS/OVERALL ACCOUNTABILITY: Provide a brief summary of the job, covering the main responsibilities, the framework within which the job has to operate and the main contribution to the organization. Under general direction, and based on a high-level analyst skill set, the job participates in the planning for and then provides direct support to the development/re-engineering, implementation, training and ongoing maintenance of a wide range of administrative support applications associated with student records. The job requires specialized knowledge of PowerSchool and its associated business applications and a level of expertise in the respective applications. The job is part of a team providing day-to day application support including problem resolution to the student information assigned administrative applications. JOB RESPONSIBILITIES: Identify the most important end results expected of the job (accountabilities) and how they are achieved. Most jobs are responsible for the delivery of seven to ten key end results. 1. Provide high level maintenance and support to our mission critical administrative student record applications (i.e. ELuminate and PowerSchool Student Records) including defining and resolving day-to- day application processing problems. 2. Research and make recommendations on the development/implementation of new methodologies/technologies to ensure effective, efficient development and support of student record applications. 3. Work closely with developers to identify requirements relating to data integration with other desperate systems such as Active Directory and PeopleSoft etc. 4. Work with Alberta Education and determine requirements for reporting data elements. 5. Write, edit and maintain training documentation, such as checklists, set-up guides, and FAQ. 6. Collaborate with users and department staff to develop system requirements and specifications, ensuring that applications meet business case requirements and adhere to department policies, procedures and standards. 7. Consult with stakeholders to identify business problems and communicate ways of streamlining process. 8. Provide advanced support for site administrators, including training and troubleshooting. 9. Participate in planning, development/reengineering, implementation and ongoing support of Student records applications. 10. Perform high-end application systems testing on assigned systems prior to deployment ensuring user receives a working product that meets project objectives. 11. Provide day- to- day application support to department planned processes for integrating all databases/datasets, helping to ensure effective data capture and accessibility to all users. 12. Act as a technical application back-up to team members ensuring continuity of service provided to users. 13. Develop and maintain knowledge in district business applications to provide support. 14. Maintain technical knowledge through a range of professional development activities. Revised May

3 JOB RESPONSIBILITIES: Identify the most important end results expected of the job (accountabilities) and how they are achieved. Most jobs are responsible for the delivery of seven to ten key end results. 15. Work on special projects as needed; other related duties as assigned. 16. Provide internal training to support and service team members. 17. Maintain security to ensure appropriate access is maintained in accordance with district policy and guidelines. PROBLEM SOLVING: Describe difficult or challenging situations the position is typically expected to solve; the degree of originality of the solutions; assistance available; and any problems or decisions that must be referred to a supervisor for resolution or approval The job requires specialized knowledge of PowerSchool and its associated business applications and a level of expertise in the respective business application. As a result, most decisions are made independently and often within tight timelines. Problems are related to varied applications such as eluminate, Student Records, Transportation and PASI. The job resolves problems with assigned signed administrative business applications. The incumbent is also primarily responsible for researching solutions and making recommendations on technologies to improve existing business processes or challenges. This job has the authority to make decisions directly related to ongoing day-to-day operational issues. The job participates in strategic planning both within the department, province and with district staff. ORGANIZATIONAL DATA: Identify any measurable areas upon which the job has either direct or indirect impact. Measures that may be included are: number of staff supervised, annual operating budget, number and size of projects, clients served or any other significant values. Include examples that indicate the size of the job. Attach a complete Organization Chart that includes supervisor, peers, direct reports and staff. This position, as a member of a team, is responsible to ensure the reliable operations of our student information system and its associated applications such as eluminate, Transportation and PASI etc. These mission critical applications provide direct administrative support to 42,000 students and, 3,700 staff. Our student information system is an integral part of our school district funding as it provides the registration data that is required by Alberta Education, justifying over $100 million in funding the department receives. Revised May

4 Organizational Chart - Information Technology Services REPORTING RELATIONSHIPS: Identify the jobs and the number of incumbents within each job that report directly to you. Provide a brief summary of each subordinate job s purpose. Job Title Job Responsibilities CONTACTS: Identify internal and/or external contacts such as co-workers, clients, stakeholders and partners. Indicate the nature and purpose of contact (i.e. to deliver information, present data, negotiate contracts, etc.) and frequency (daily, weekly, monthly etc.). Contact Nature and Purpose Frequency Principals and managers District staff Network contract service providers Vendors, Contractors and consultants Students, parents and stakeholders Alberta Education and other school jurisdictions Technology providers (Pearson, Cayenta) To provide leadership, expertise To facilitate consultation to address business needs and enhancements To provide information and resolve problems To user identify needs and solutions To provide training and guidance To communicate project plans, division standards and policies To oversee work and approve final results. To evaluate software and hardware solutions on behalf of the district to meet specific needs or solutions. To contribute to technical support issues, upgrades, bug fixes etc. To identify needs and solutions that may be delivered through the districts portal initiative. To provide and exchange information To work on collaborative or cross-jurisdiction initiatives To provide technical support to the data transfer processes established between stakeholders in this area. To ensure accurate reporting To evaluate beta reporting To provide technical application support in executing development/reengineering plans or instituting processes to resolve defined problems. Daily Daily /Weekly Revised May

5 Alberta PowerSchool user group. To share technical knowledge, best practices and resolve problems Job Qualifications: Include a list of the most important knowledge factors, including knowledge about practical procedures, specialized techniques etc. Outline specific training that is needed to do the work and any occupational certification/registration required for the job. Include a list of competencies (skills and abilities) critical in performing the job. Knowledge and Experience Competencies Diploma, or post-secondary certification in an area related to Computer Science, plus five years related experience as a Strong time management skills and the ability to manage competing priorities software support analyst Excellent verbal and written communication skills and the Additional vendor certification or training related to student information systems and/or networking is an asset ability to effectively communicate technical information to non-technical individuals Knowledge of utilization and purposes of student information systems; database structure and database Strong problem solving, analytical and conceptual skills; ability to create original concepts/theories verification methods Excellent interpersonal skills Training specific to the application supported such as Highly motivated and self-directed PowerSchool Student Records products. Customer service focused attitude and the ability to conduct Knowledge of the educational environment and its unique needs assessment of non-technical users requirements. Ability to influence decision-making and to recommend Knowledge of specific business process, project management alternative solutions or courses of action techniques; e-records management including FOIP Ability to work in collaboration with others Legislation; and system security standards. Ability to remain calm and focused in very stressful situations Strong working knowledge of: Student Records and the Alberta Student regulation Ability to present complex technical concepts in a simple understandable format Awareness of Alberta Education regulations and guidelines Ability to provide guidance and mentoring to technical staff related to student records Ability to travel to sites within the district Competent in the use of MS Office as well as software packages and systems for data reporting Knowledge of workplace safety and awareness of Occupational Health and Safety regulations Signatures The signatures below indicate that the incumbent, supervisor and principal/director have read, discussed, and agreed that the information accurately reflects the work assigned. Incumbent Supervisor Manager This information is being collected under the authority of Board Governance Policy EL# 5 relating to Freedom of Information and Protection of Privacy (FOIP) Act and will be used to allocate positions within a classification plan and to manage the Edmonton Catholic School District s human resources program. If you have any questions about the collection of this information, contact the Assistant Superintendent, Human Resource Services at Form Revised November 2007 Revised May